PpThe Rome Cavalieri, A Waldorf Astoria Hotel is one of the world's most iconic luxury hotels, offering breathtaking views of Rome, an extensive art collection, and unparalleled service. Our legacy of elegance, sophistication, and excellence is reflected in every guest experience, from our legendary accommodations to our world-class banqueting and events. /p pWe are seeking a Director of Banqueting to lead our Banqueting and Conference operations, ensuring exceptional service, operational excellence, and a memorable experience for our guests, members, and event clients. In this role, you will report directly to the Operations Manager and oversee a dedicated team comprising the Banqueting Manager and the Maîtres d' team, ensuring seamless coordination, professional development, and the delivery of elevated service across all events. /p h3What will you be doing? /h3 h3Responsibilities /h3 h3Strategic Leadership Operations /h3 ul liManage all banquets, conferences, weddings, and private events with precision and excellence. /li liProactively enhance the guest and member experience, elevating service standards and the overall banqueting performance. /li liCollaborate closely with the Commercial team, Event Planners, and DMCs to create seamless partnerships and lasting client relationships. /li liDevelop, implement, and uphold Banqueting Service Standards Maître d' Excellence Guidelines, ensuring meticulous attention to detail, professionalism, and ceremonial service. /li liConduct routine inspections and enforce a proactive maintenance schedule for all banqueting equipment and spaces. /li liIdentify opportunities to expand and enhance conference and banqueting offerings. /li liAnalyze performance metrics and implement continuous improvement strategies. /li liManage contracted suppliers, ensuring effective contract control, performance oversight, and alignment with operational standards. /li /ul h3Team Leadership Development /h3 ul liRecruit, train, and mentor an exceptional Banqueting team, including Maîtres d' and service staff. /li liEnsure staffing levels meet demand, with ongoing training to maintain excellence. /li liOversee staff performance, providing coaching, feedback, and performance management in line with company policies. /li liLead by example, maintaining a visible, approachable presence during all events. /li /ul h3Service Excellence Guest Experience /h3 ul liEnsure one to two Maîtres d' are present at all events and pre‑conference meetings, guaranteeing flawless internal communication and service execution. /li liUphold ceremonial and elevated service for weddings, gala dinners, and VIP events, including personalized greetings and attentive guest engagement. /li liOversee the accurate preparation and execution of Banquet Event Orders (BEOs), consumption tracking, and client billing. /li liMaintain structured post‑event reporting and communication with event planners via digital platforms. /li /ul h3What are we looking for? /h3 ul liStrong experience in hotel, conference, and banqueting operations, with a proven record of delivering profit, cost control, and guest loyalty. /li liExceptional leadership, communication, and interpersonal skills to inspire and develop a high‑performing team. /li liExperience managing large‑scale events and private functions in a luxury hotel or events center. /li liPassion for delivering flawless, elevated guest experiences with attention to detail and ceremonial service. /li liDegree or diploma in Hotel Management or equivalent is highly advantageous. /li /ul h3Why work for Hilton and Rome Cavalieri? /h3 pHilton is the leading global hospitality company, dedicated to providing the finest accommodations, service, amenities, and value. At Rome Cavalieri, A Waldorf Astoria Hotel our vision "to fill the earth with the light and warmth of hospitality" drives our commitment to excellence. You will join a passionate team at the heart of one of Rome's most prestigious properties, shaping unforgettable experiences for guests and elevating the legacy of a truly iconic hotel. /p /p #J-18808-Ljbffr