Cloud Solution Architect (CSA) – Cloud & AI Apps
Microsoft – Global Customer Success (GCS) organization within Customer Experience & Success.
The International Customer Success Organization (iCSU) mission is to incubate, deliver, and scale world‑class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers.
Join our expanding, culturally diverse iCSU team as Solution Architect (CSA) AI Apps and help us build a future where customers choose us because we provide AI‑enabling data products and services along with a differentiated and connected customer experience.
As a Cloud Solution Architect, you will help customers bring their AI‑powered applications to production scale on Azure. In this customer‑facing role, you’ll lead technical engagements across design, build, and operations, accelerating adoption of Azure AI, App Services, GitHub, and data platforms.
This role is flexible. You can work up to 100% from home.
Responsibilities
- Engage with customer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction.
- Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms.
- Own the end‑to‑end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
- Drive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support priorities.
- Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
- Provide delivery oversight and escalation support for key factory engagements across AI and App Innovation projects.
- Lead the health, resiliency, security, and optimization of mission‑critical workloads, ensuring readiness for production‑scale AI use cases.
- Act as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers.
- Support customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability.
- Maintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud‑native development trends, while contributing to internal and external technical communities.
- Be accredited and certified to deliver with advanced and expert‑level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM, and GitHub.
- Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes.
Qualifications – Required
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, IT consulting, system administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- Proven experience architecting and implementing enterprise‑grade cloud‑native solutions with AI capabilities – preferably pre‑existing knowledge of Azure.
- Proven experience implementing cloud‑native applications in Python or .NET with generative AI capabilities.
- Business fluency in English.
Qualifications – Preferred
- Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field, or equivalent experience.
- Solid experience working in a customer‑facing role (internal and/or external).
- Experience implementing hands‑on POCs and MVPs using Copilot Studio and/or Microsoft Teams Extensibility.
- Passion for accelerated development workflows leveraging AI‑first software development environments (e.g., GitHub Copilot, Cursor, Claude Code).
- Broad technical experience in cloud solutions, foundational security, infrastructure and network design, and data analytics, big data processing.
- Technical certification in Cloud (Azure, AWS, Google) or security certifications.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
Microsoft is committed to accommodating applicants with disabilities. If you need assistance or a reasonable accommodation during the application process, please refer to our accommodations policy.
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Engineering and Information Technology
Industries
Software Development
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