PpCompany : IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery / pastry essentials. Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities all over the world, 300+ employee and €1 billion of revenues. /p pWhat we offer : IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor‑made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever‑growing company, IRCA is the right place. /p pPurpose of position : We are looking for an experienced RD Customer Manager to join our Research Development team, with a focus in Food Manufacturing and on chocolate and fat‑based creams. /p pThis role will act as a bridge between commercial and technical teams, supporting product development and industrialisation processes for key clients across the EMEA region. /p pGeographic Scope : Manage a portfolio across the EMEA region, including Spain, Germany, Belgium, the Balkans, and the UK. /p pWork with both B2B and B2C companies, with a stronger focus on B2C. /p pWillingness to travel occasionally within the region. /p h3Responsibilities /h3 ulliCollaborate closely with Sales to receive and translate customer briefs into concrete product development plans /liliDevelop new recipes or drive cost‑saving / optimisation projects, ensuring feasibility for scale‑up /liliCoordinate sample creation in partnership with RD Specialists and Application Technicians /liliMonitor both internal and external application tests, including customer plant trials when needed /liliApprove samples and validate recipes before full‑scale production and shipment to customers /liliLiaise with Lab Technicians (chocolate and creams) to plan and interpret lab analysis based on project needs /liliManage technical documentation : product codes, technical data sheets, application reports /liliParticipate in Innovation Days (in Italy and abroad) to showcase IRCA’s production sites, technology, and know‑how /liliProvide cross‑functional support to Production and Quality teams for recipe standardisation and continuous improvement /li /ul h3Requirements /h3 ulliDegree in Food Science Technology or related fields /liliMinimum 3 years’ experience in a similar RD role in the food industry (confectionery preferred) /liliStrong technical knowledge of chocolate and fat‑based cream production processes /liliHands‑on experience with industrial scale‑up and cross‑functional project coordination /liliHigh attention to detail, autonomy, and ability to work under pressure on multiple parallel projects /liliFluent in English (mandatory); additional languages are a plus /li /ul pWe welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non‑discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive. /p pJ-18808-Ljbffr /p pCustomer RD Manager • Gallarate, Lombardia, IT /p /p #J-18808-Ljbffr