Florence Coordinator and Fulfilment Specialist
\n
- *About LivTours:**
\nLivTours is an innovative tour operator specializing in\n
- *immersive, high-quality travel experiences**
\nacross 23 European destinations. With over\n
- *12 years in the industry**
\n, our\n
- *small but highly productive**
\nteam thrives in a\n
- *flexible, fast-paced environment**
\n, dedicated to\n
- *exceptional service**
\nand\n
- *seamless tour operations**
\n.\n
- *Role Overview:**
\n
We’re looking for a
\n
- *versatile and proactive professional**
\nto join our\n
- *Fulfilment Team**
\nas a\n
- *full-time Ground Operations Coordinator**
\nin\n
- *Florence**
\n, reporting to the Fulfilment Manager. This role is split between\n
- *on-the-ground service delivery**
\nand\n
- *remote operational support**
\n, requiring a\n
- *hands-on approach, strong organization, and problem-solving skills**
\n.\n
The ideal candidate is
\n
- *enthusiastic, detail-oriented, and thrives in fast-paced environments**
\n. You’ll play a key role in\n
- *coordinating tour operations, assisting customers and guides, resolving logistical challenges, and ensuring smooth day-to-day execution**
\n. As the\n
- *primary reference point for the organization in the region**
\n, you will provide\n
- *local expertise, operational insights, and on-the-ground support**
\n. If you excel at\n
- *multitasking, crisis management, and customer service**
\n, this role offers a dynamic mix of\n
- *fieldwork and behind-the-scenes operations**
\n, keeping each day varied and engaging.\n
- *Key Responsibilities**
- **Coordinating tours and events**
\n, welcoming clients, handling emergencies, and facilitating smooth meet-and-greets with guides at various starting locations, including the distribution of necessary materials.\n
- **Managing inventory materials**
\nand supporting the distribution needs of the ticketing office, being flexible and able to physically visit the ticket offices.\n
- Act as the
- *regional expert and primary point of contact**
\nfor the entire LivTours team, providing support across all operational and strategic needs.\n
- Assist the
- *product team**
\nto refine and enhance existing products when necessary.\n
- Collaborate daily with
- *operations**
\nto prepare pre-tour communications and pre-service checks.\n
- Provide
- *on-the-ground support and rapid problem-solving**
\nduring peak periods and operational disruptions, ensuring seamless service and customer satisfaction.\n
- Assist the
- *supply and venue manager**
\nin maintaining strong partner relationships such as s ites, restaurants, and transport suppliers.\n
- Deve lop and maintain
- *procedural documentation**
\n, ensuring all departmental processes are clearly defined and effectively implemented.\n
- **Assist the Florence guide manager**
\nin assigning guides for last-minute bookings and providing guide support when the guide manager is off shift.\n
- **Support additional projects**
\nand company-wide initiatives as defined by the COO and CEO, contributing to broader operational and strategic goals.\n
- **Coordinate the full fulfillment cycle**
\nof LivTours experiences—from ticket procurement and supplier allocation to on-tour client support.\n
- Stay up to date with
- *evolving products, procedures, and operational conditions.**
- **Review and prepare upcoming bookings**
\n, ensuring all logistics, timing, and service elements are fully aligned and executed flawlessly.\n
- *Skills & Experience**
- **Experience in tourism operations and providing coordination services.**
- **High energy, motivation, and reliability**
\n, coupled with a positive outlook and engaging personality.\n
- Adept at managing stress and
- *remaining composed under pressure**
\n.\n
- **Detail-oriented, time-management and organizational skills**
\n.\n
- **Technological proficiency**
\n, in order to work with our proprietary software.\n
- **Exceptional organizational and operational management skills**
\nwith the ability to multitask in a fast-paced environment.\n
- **Proactive problem-solving ability**
\nand keen attention to detail ensuring seamless execution of operations and service quality.\n
- **Outstanding communication skills**
\n—professionally efficient in all forms of written and verbal communication.\n
- **Bilingual proficiency in English and Italian.**
- Professional presentation and willingness to adhere to a
- *company u