La posizione è aperta all’interno del team di Generali Italia. We are looking for a Technical Analyst to join Program Next unit in Solution Delivery Center Department in GOSP.
Responsibilities
* Analyze business needs by working with business users directly, assess current processes and systems and propose solutions that will allow users to do their work in a simpler and faster way
* Assure compliance and audit with the policies
* Maintain, monitor and support all systems and applications for the Delivery Center
* Work closely with suppliers for enabling native application features, parameterizing and customizing the software, order new functionality and manage key data sets
* Support applications, ensuring their data is processed and stored reliably and securely
* Analyze the as‑is situation of data usage and corresponding business processes, propose a to‑be situation for improving user experience with data
* Order software changes to suppliers, supervise accurate and on‑time delivery of software
* Assist in database programming, troubleshooting, and management of problems affecting IT and enterprise database applications
* Follow the IFRS closing process by analyzing the ticket and managing it on ServiceNow
Qualifications
* Experience in application management
* Educational background in technology and/or economics
* Knowledge of Software Lifecycle, Lean Project Management, Agile, ITIL
* Knowledge of Service Now (FE and BE)
* Knowledge of SQL database language
* Ability to work with multiple programming languages
* English professional level
* Knowledge of SAP S4/HANA modules
* Soft skills: eclectic and flexible approach; ability to work in cross‑functional teams; strong analytical and organizational skills; innovation‑driven mindset; ability to collaborate effectively with PMO; compliance‑oriented, especially regarding regulatory frameworks; excellent communication and cross‑functional collaboration
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