BCIC Swiss GmBH is looking for an On-site IT Support Specialist in Palermo, Italy. This position involves providing on-site technical support and troubleshooting for various hardware and software issues. The responsibilities include: Providing first and second level support for customer issues. Coordinating with third-party vendors to resolve complex AV issues. Communicating issue status and resolutions promptly. Maintaining accurate ticket updates for reported incidents. Supporting Apple Mac users with basic knowledge of Mac OS. Installing, upgrading, supporting, and troubleshooting printers and computer hardware. Performing preventative maintenance on computers, laptops, and printers. Carrying out remedial repairs on desktops, laptops, printers, and peripherals. Using diagnostic tools to troubleshoot network and hardware/software problems. Having a broad understanding of IT, including networks, servers, AV, smart devices, and telecoms. Working effectively in a project-based environment requiring flexibility and teamwork. Minimum requirements include: A valid work permit. Fluency in the local language and English. Good knowledge of computers and IT. Several years of relevant experience. Immediate availability to join. Salary is negotiable. The company offers a friendly, professional environment. Company Details: Best Connect International Consultancy Zürcherstrasse 110, 8952 Schlieren, Zurich, Switzerland J-18808-Ljbffr