Position:
Store IT Support Specialist
Department:
IT Operations – Autogrill Italia The Store IT Support Specialist supports daily IT operations across Autogrill Italia’s Food & Beverage stores. The role ensures business continuity through system monitoring, vendor coordination, and incident management, with a strong focus on
cash register systems
, hardware components, and POS-related infrastructure, in line with ITSM best practices.
Key Responsibilities Manage IT incident tickets via the
HDA
platform, ensuring resolution within defined SLAs. Coordinate
remote and on-site vendors
, ensuring timely interventions and quality resolution to minimize downtime and avoid repeat issues. Oversee
telecom lines
and store
network infrastructure (WAN/LAN/Wi-Fi)
, acting promptly in case of disruptions. Oversee support activities for
cash register systems
, including
hardware components
and
basic software issues
, in coordination with external vendors. Handle IMAC and incident activities related to: Banking POS terminals; Ticket Restaurant POS; Lottery POS systems; Digital signage platforms; In-store audio systems. Ensure daily checks for the
electronic transmission of fiscal data
to the
Italian Tax Authority
; escalate anomalies as needed. Supervise
IMAC activities
for devices and infrastructure, providing technical details to vendors and tracking timely execution. Monitor the
ticket backlog
, ensuring vendor accountability and SLA compliance. Generate
regular reports
on ticket trends, vendor performance, and recurring operational issues.
Requirements Solid knowledge of
cash register systems (TCPOS)
and
POS-related issues
in F&B; or retail environments. Basic
network troubleshooting
and understanding of
LAN/WAN systems
. Experience with
ITSM ticketing platforms
. Familiarity with regulations for
electronic fiscal data transmission
. Strong skills in
vendor coordination
,
SLA tracking
, and
escalation
. Ability to
prioritize, analyze
, and
manage technical incidents
efficiently. Technical diploma
(IT, telecommunications, electronics) or
Bachelor’s degree in STEM disciplines
. At least
2 years of experience
in operational IT support, preferably in
F&B;, hospitality
, or
large-scale retail
environments. Ability to work under pressure with a
solution-oriented mindset
. Excellent
communication skills
and ability to interact with
vendors and internal stakeholders
. Attention to detail and
accuracy in documentation
and
service request processes
.
Preferred Qualifications Knowledge of
ITSM best practices
;
ITIL Foundation certification
preferred. Experience with platforms such as
ServiceNow
,
HDA
, or similar. Ability to read and understand
technical English documentation
.
Work Setup Based at
Autogrill Italia HQ
. Occasional travel across Italy
may be required. On-site interventions
only in
exceptional cases
; routine activities are handled remotely from headquarters. Full-time contract fixed-term lasting 2 years. Lavoro da remoto, 7 days per month.
📌 Store IT Support Specialist
🏢 Autogrill
📍 Livorno