Job ID: 3058471 | AWS EMEA SARL (Germany Branch) - H13
AWS is set to introduce the inaugural European Sovereign Cloud (ESC) and we are actively seeking support engineers to spearhead this initiative. Amazon Web Services is the market leader and technology forerunner in the Cloud business.
As a member of the AWS Support team for ESC you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission‑critical applications in ESC. Proficiency in oral and written communication skills in German & English is a requirement.
As a Cloud Support Engineer you will act as the “Cloud Ambassador” across all the cloud products, arming our customers with the required tools & tactics to get the most out of their product and support investment. For more information on ESC please check our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer‑facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?
If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world‑class support is critical to customer success.
Eligibility Requirements
* Fluency in written and spoken German and English is required.
* Successful applicants must have the legal right to work in Germany.
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* This position involves on‑call responsibility.
Key Job Responsibilities
First and foremost this is a customer support role – in the Cloud.
On a typical day, a Support Engineer will be primarily responsible for solving customer cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
In addition, a Support Engineer may coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.
This role requires the flexibility to work five days a week (occasionally on weekends) on a rotational basis.
About the Team
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
Work/Life Balance
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
* This role requires you to be a national of an EU member state.
* Excellent oral/written communication skill in English and German, and a bachelor’s degree in Information Science / IT, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6+ months experience in a technical position.
* Knowledge or experience with troubleshooting OS issues and knowledge or experience of the networking OSI model and knowledge or experience analyzing, troubleshooting, and providing solutions for technical issues.
Preferred Qualifications
* Experience in monitoring and/or troubleshooting of OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP).
* Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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