Ph3Guest Relation Manager | season 2026 | Grand Hotel Timeo, a Belmond Hotel /h3 pIn the role of Guest Relation Manager at Grand Hotel Timeo, a Belmond Hotel, you will be a key leader in delivering personalized service. You will lead the Guest Relations team, ensuring all guests, especially VIPs, feel recognized and exceptionally cared for throughout their stay. /p h3Responsibilities /h3 ul liLeading, training, and motivating the Guest Relation Agents. /li liOverseeing all VIP arrival, in‑house, and departure protocols. /li liManaging the daily operations of the Guest Relations desk and hotel lobby presence. /li liAnalyzing guest feedback and proactively addressing any service gaps. /li liResolving complex guest complaints with diplomacy and efficiency. /li liMaintaining and updating guest profiles with preferences to ensure personalization. /li liLiaising with all department heads to coordinate guest requests and ensure flawless service delivery. /li /ul h3Requirements /h3 ul liProven experience in a Guest Relations management or supervisory role within a 5‑star luxury hotel. /li liStrong leadership and team development skills. /li liExceptional interpersonal and communication skills, with an ability to build instant rapport. /li liA passion for service and a deep understanding of luxury guest expectations. /li liFluent in Italian and English (both written and spoken). Additional languages are a strong advantage. /li liProficiency in hotel PMS and guest feedback systems. /li /ul h3Benefits /h3 pWe offer a comprehensive range of compensation, perks and benefits including: /p ul liSeasonal contract according to "C.C.N.L. Settore Turismo - Federalberghi". /li liCorporate welfare provided. /li liTeam social events. /li liMeals provided at our staff canteen during working hours. /li liA unique opportunity to gain experience in a world‑class luxury environment. /li liParticipation in the hotel's training and development programs. /li /ul pAbout Us: /p pGrand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid‑1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as D.H. Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin‑starred dining and exclusive concierge bookings. /p pThe Belmond LVMH Family /p pBelmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history‑rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. /p /p #J-18808-Ljbffr