**The Group You’ll Be A Part Of**
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
**The Impact You’ll Make**
You are key player, in collaboration between AT with Regional Technologist and PG, to promotes Lam’s technological leadership within the defined Account / Organization / Business unit in order to develop and enhance customers’ perceptions, encourage joint development projects and increase brand awareness.
In your role you should also understand and analyze customer device technology / integration roadmaps and product requirements and raise opportunities and gaps/needs to AGM/Technologist/RTL/PG.
**What You’ll Do**
- Ability to develop level of customer trust that results in customers proactively sharing their roadmaps and approaching Lam to collaborate with them on technical challenges.
- Maximize market share for the Account team / Organization / Business Unit and Lam.
- Actively position Lam’s technological capabilities, products and services.
- Completely understand and articulate the key customers’ technology roadmaps and develop, with the account team staff, the strategic penetration plans to intersect future tool buys.
- Promote Lam’s technological leadership within the region in order to develop and enhance customers' perceptions.
- Maintain and broaden technology relationships with Corporate and RTL organization, the industry and the academic community. Ensure cross-fertilization occurs and that the Account / Organization / Business Unit capabilities improve as a consequence.
- Serve as high level technical source of information to field processes and product support groups in a matrix environment collaboration
- Provide technical pre-sales support for Account team / Organization / Business Unit
- Drive new product penetration by working with Account team / Organization / Business Unit and product groups to overcome technical challenges.
- Identify potential integrated solutions and influence account team and product organizations regarding best approach to capitalize on these solutions
- May perform other related duties as assigned or requested.
**Who We’re Looking For**
**Minimum Qualifications**:
- Bachelor’s degree with 15+ years of experience; or Master’s degree with 12+ years’ experience; or a PhD with 8+ years’ experience; or equivalent experience
- 12+ years of continuous improvement or technical program management.
- Experience leading cross-functional teams and demonstrating excellent leadership and influence skills to deliver results.
- Excellent communication and executive presentation skills with the ability to present to audiences at all levels in the Company.
**Preferred Qualifications**
- Experience in or deep knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus.
- Advanced customer interface skills (well-known and respected by customers)
- Advance leadership and project management skills
- Fluent English - Additional language would be a plus.
- Availability to travels (regional and international 50%)
- Excellent written/verbal communication
- Strong technical presentation skills and Failure / PS&DM; skills
- Extended networks with key customer and key player in the community
- Teamwork
- Ability to establish successful relationships in a multicultural environment with external and internal customers
- Internal and external service orientation required
- Capability to prepare and execute business plans
- Strong project management, organizational and communication skills
- Analytical and problem-solving skills
**Our Commitment**
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
- Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time._
📌 Sr Account Technology Manager
🏢 Lam Research
📍 Agrate Brianza