PSituated in the heart of Tuscany, strongRelais Borgo Santo Pietro /strong is a luxury five-star boutique hotel and spa, featuring 22 individually styled rooms and suites, a Michelin-starred restaurant and an elegant Trattoria, a holistic spa, an onsite cooking school, a natural skincare laboratory, an organic farm, and 13 acres of landscaped gardens. /ppbr/pp We are seeking a strongSpa Receptionist /strong ready to join our dedicated wellness team in a serene and refined environment. This role is responsible for delivering a warm, professional welcome, managing bookings efficiently, and ensuring exceptional guest service throughout the entire spa experience. The ideal candidate is polished, service-oriented, highly organized, and passionate about wellness and luxury hospitality. /ppbr/ppstrongKey Responsibilities /strong /ppbr/ppstrongGuest Experience Reception /strong /pulliWelcome guests with a warm, courteous, and professional attitude, ensuring an exceptional first impression of the spa. /liliProvide detailed information about treatments, spa facilities, and wellness products. /liliGuide guests through their spa journey, from arrival to departure, ensuring comfort and satisfaction at every step. /liliHandle guest feedback promptly and professionally, ensuring swift resolution when needed. /li /ulpbr/ppstrongBooking Administration /strong /pulliManage spa reservations, daily schedules, and therapist assignments with accuracy and efficiency. /liliProcess payments, prepare invoices, and maintain accurate financial records. /liliEnsure that reception, waiting areas, and retail spaces remain immaculate and welcoming. /liliCollaborate closely with therapists and spa management to support smooth operations. /li /ulpbr/ppstrongRetail Product Knowledge /strong /pulliPromote spa products, including items from our natural skincare brand, providing informed recommendations. /liliAssist with inventory checks, restocking, and retail presentation. /liliSupport monthly sales reporting and contribute to revenue-enhancing initiatives. /li /ulpbr/ppstrongQualifications /strong /pulliPrevious experience as a spa receptionist in a luxury hospitality is preferred. /liliExcellent communication and interpersonal skills. /liliStrong organizational abilities and attention to detail. /liliPassion for wellness, skincare, and holistic practices. /liliProfessional appearance and polished guest-service etiquette. /liliFluency in English required; Italian is a strong plus. /li /ul