H2Personal Shopper - Italy, Serravalle /h2strongOur Mission /strongbr'To create the finest retail experiences.'brstrongOur Purpose /strongbr'Making the extraordinary possible'brMcArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.brbWhat you'll be doing... /bbrul liCreating tailored, luxury shopping experiences by offering expert style advice and personalised recommendations. /li liBuilding strong relationships with brands and in-centre teams to stay ahead of collections, exclusives, promotions and events. /li liActing as a dedicated point of contact for VIP guests, ensuring seamless, high-touch service at every stage of their visit. /li liStrengthening guest loyalty through ongoing communication, from new arrivals and trend insights to private events and curated invitations. /li liEnriching guest profiles with preferences and insights to continuously refine and personalise future experiences. /li liPromoting McArthurGlen services such as Personal Shopping, Guest Lounge, Concierge and Premium Parking. /li liSupporting tax-free shopping and providing clear, confident guidance to international guests. /li liHandling feedback and complaints with empathy, discretion and professionalism. /li liCollaborating across Guest Experience, Retail and Tourism teams to deliver unique, memorable activations. /li liSharing insights, trends and opportunities with the Clienteling Manager to help evolve our service offering /li /ulbrbWhy McArthurGlen? /bbrul listrongCompetitive Salary Bonus: /strong Enjoy a competitive salary with a performance bonus of up to 20% /li listrongWellbeing Allowance: /strong Claim towards yoga, gym equipment, or any activity that promotes your wellbeing. /li listrongVolunteering Days: /strong Benefit from 2 paid volunteering days per year. /li listrongExclusive Discounts: /strong Access special discounts at our Designer Outlets. /li listrongFlexible Working: /strong Hybrid working options where possible to accommodate your needs. /li listrongInternational Exposure: /strong Work with colleagues across eight countries within a global organization. /li listrongLearning Development: /strong Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities. /li listrongValues-Based Culture: /strong Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference. /li listrongPositive Work Environment: /strong Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. /li /ulbrbTo be successful you'll bring... /bbrul liPrevious experience as a Personal Shopper or within luxury retail (an existing client base is a plus). /li liStrong knowledge of fashion, luxury brands and premium products. /li liA genuine passion for client service. /li liExcellent communication skills, both verbal and written with the ability to connect with an international clientele. /li liA professional appearance with a warm, confident and polished approach. /li liExcellent English and Italian language skills - written and spoken (additional languages are welcomed). /li liExcellent time management and the ability to work under pressure and to deadlines /li liStrong attention to detail and organisational skills. /li liA proactive, solution-focused mindset with high emotional intelligence. /li liConfidence using Microsoft Office and Outlook. /li liFlexibility and adaptability in a fast-paced, dynamic environment. /li /ulbrbWhat to expect... /bbr• We commit to replying to all applications, feel free to get in touch if you'd like an updatebr• You will have a main point of contact within our Talent teambr• We're a collaborative business: it's important for you to meet as many people as you can during the recruitment process.brWe're also aware that your time is precious, so aim to keep to a two-stage process wherever we canbrbBe part of something extraordinary... /bbrAt McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.br95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.brEven if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.brbOur Success Framework /b