Ph3Store Director (m/w/d) - Milan Via Verri /h3pOne crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. /ppAt RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours. /ppbThe Opportunity /b /ppJoin RIMOWA as our Store Director for our Flagship Store and be part of a brand that stands for quality, innovation, and timeless design. /ph3Job responsabilities /h3pbYour mission /b /ppbElevate Luxury Retail: /b /pulliDrive Business Excellence: Implement strategies to elevate the luxury customer experience and achieve outstanding business results. /liliLead and Inspire: Build, manage, and develop a high-performing team dedicated to excellence. /liliOperational Mastery: Oversee flawless store operations, collaborating closely with HQ. /li /ulpbVIP Client Management: /b /pulliExceptional Service: Ensure customer service exceeds expectations at every touchpoint. /liliCultivate Loyalty: Develop and maintain a loyal customer base using advanced CRM tools. /liliBrand Ambassador: Strengthen relationships with VIP clients and manage PR engagements. /li /ulpbBusiness Development Performance: /b /pulliMaximize Sales: Drive sales performance, monitor KPIs, and implement strategic improvements. /liliMarket Insight: Identify new opportunities and collaborate with merchandising for optimal stock levels and visual standards. /liliPositive Culture: Foster a supportive work environment through goal setting, performance feedback, and team-building activities. /liliTop Talent: Attract, recruit, and develop the best talent in the industry. /li /ulpbClient Care Excellence: /b /pulliPost-Purchase Care: Manage client care services, optimizing processes for repairs, warranties, and exchanges. /liliCustomer Satisfaction: Maintain high standards to enhance overall customer satisfaction and loyalty. /li /ulpbOperational Excellence: /b /pulliSeamless Operations: Ensure smooth daily operations and effective cost control. /liliAdministrative Efficiency: Complete necessary paperwork and reporting accurately and on time. /li /ulh3Profile /h3pbYour experience and skills /b /ppbBackground: /b /pulliMinimum 10 years’ experience, preferably in luxury retail. /liliProven track record in managing a high-traffic store as a Store Manager. /liliExcellent interpersonal skills: effective communication both verbally and in writing. /liliStrong leadership skills with experience in training and coaching team members. /liliAbility to interact with clients in a sophisticated manner. /liliProficiency with digital tools and POS systems. /li /ulpbEducation: /b /pulliUniversity degree (e.g., bachelor's) in a related field. /li /ulpbAdditional Skills: /b /pulliExcellent problem-solving skills and the ability to make sound decisions under pressure. /liliStrong organizational skills with the ability to multitask effectively. /liliA proactive and innovative approach to improving store processes and customer experiences. /liliFluency in English and local language, additional languages are a plus. /li /ulh3Additional information /h3pbOur offer /b /pulliA competitive salary based on your experience withadditionalprofit sharingscheme /liliLunch Tickets 9€ per day /liliStaff discount on RIMOWA products as well as regular LVMH Family Friends offers /liliYour own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract) /liliFinancial and psychological support through the LVMH Heart Fund /liliAn international and exciting environment within the LVHM Group /liliExciting projects and individual career development opportunities /liliRegular product leadershiptrainings to continuously expand yourknow-howin the luxury segment /li /ulpbReady to Elevate Your Career? /b /ppJoin a team that values luxury, excellence, and innovative thinking. Apply now and take your career to the next level with RIMOWA! /ppGet to know us in advance on Instagram and Twitter: @RIMOWA or on /p /p #J-18808-Ljbffr