Fondata nel 1968 da Gerolamo Etro e con sede a Milano, Etro è oggi un marchio del lusso con una portata globale e che vanta il riconoscimento da parte dei consumatori di tutto il mondo. La presenza internazionale di Etro è basata su una strategia multi-channel che rende l’offerta del marchio disponibile sui diversi mercati, a partire dai circa 140 flagship store in oltre 58 Paesi tra Europa, Stati Uniti, Middle East e APAC. Milano, Londra, Parigi, New York, Pechino e Tokyo sono solo alcune delle capitali in cui Etro vanta una solida presenza attraverso prestigiose location posizionate nelle vie principali della mappa dello shopping di lusso. La rete distributiva di Etro include inoltre 20 punti vendita travel retail che estendono l’esperienza di acquisto del brand ai maggiori aeroporti internazionali, oltre ad un’accurata selezione dei principali department store e boutique multimarca sul canale wholesale.
For our boutique in Milano Montenapoleone we are looking for a Client Advisor available to work full-time.
She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.
Key Responsibilities:
* Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
* Assist customers accordingly with Etro selling ceremony
* Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
* Ensure the achievement of the Store goals, enhancing and developing the business
* Build and strengthen relationships with customers by developing CRM strategies
* Establish good group dynamics, through efficient communication
* Contribute to manage the visual display of the products in accordance with Etro visual guidelines
* Help ensuring the products replenishment and physical inventory of merchandise
Follow Company grooming, accordingly with Etro standards and policies
Key Requirements
* Deep passion for fashion and luxury
* Experience in a similar role within fashion retail companies
* Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
* Ability to adapt to different customers
* Team-playing attitude
* Strong communication skills
* Ability to work in a dynamic environment
* Fluent in english. Another language is a plus (chinese speaker)