At UNOX, our Helpdesk & Infrastructure team plays a vital role in ensuring smooth IT operations across our Office and Manufacturing environments. We support employees by resolving technical issues, improving workplace efficiency, and driving innovation through new technologies. We are looking for an IT Helpdesk Support Specialist who is proactive, problem‐solving, and eager to contribute to a well‐functioning IT infrastructure. If you enjoy helping others, optimising systems, and working with technology, this role could be the right fit for you.
Main responsibilities
Provide technical support to employees, diagnosing and resolving hardware and software issues
Configure, maintain, and optimise IT devices (PCs, smartphones, printers, etc.)
Identify and prevent recurring issues by analysing root causes
Participate in technology improvement projects to enhance workplace efficiency
Monitor software licences and ensure compliance
Liaise with external IT partners when required
Document and share best practices within the IT team
Requirements
Strong analytical, troubleshooting and problem‐solving skills
A collaborative mindset and a proactive approach to work
Curiosity and a willingness to explore and apply new technologies
Experience providing both in-person and remote IT support
Ability to prioritise tasks and work efficiently in a fast‐paced environment
Effective communication in Italian and English (spoken and written)
Knowledge of networking fundamentals (switching, routing, VLANs, inter‐VLANs)
Understanding of PC and laptop hardware components
Experience with installing and troubleshooting operating systems (Windows, macOS) and productivity applications (Office 365, browsers, etc.)
Familiarity with Microsoft Active Directory is an advantage
What Unox offers
Work‐Life balance initiatives
Paid time off & overtime
Company canteen
Personal and family welfare
Health insurance & welfare programs
Pension & retirement plans
Mentorship & coaching
Career growth & training programs
Diversity & inclusion policies
Company car & transportation benefits
International mobility & relocation support
Team building activities
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
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