Berghoferin Fine Hotel & Hideaway*****
is seeking a motivated and service-driven Receptionist / Senior Front Office Associate who will oversee the Front Office and seamlessly manage guest‑facing responsibilities, ensuring the smooth flow of daily operations at its truly unique 5‑star boutique hotel.
This position offers the opportunity to gradually expand responsibility beyond core reception duties, actively shape a refined and distinctive service profile in close collaboration with hotel management, and grow professionally within a quality‑focused hospitality environment.
Set in a small mountain hamlet in southern South Tyrol, at 1,500 m above sea level near the border with Val di Fiemme (Trentino) in the westernmost Dolomites, the hotel is a boutique sanctuary of just 13 suites, uniquely combining the charm of a meticulously curated private estate with all the amenities of luxury hospitality. Remodelled in 2022/2023, it blends alpine authenticity with refined luxury, honouring the region’s heritage while introducing distinctive touches. It attracts a highly international clientele seeking a cultivated and sophisticated experience that inspires and restores.
The hotel’s hospitality philosophy is dedicated to discreet, intuitive, and highly personalized service. The Front Office Associate plays a key role in bringing this philosophy to life through seamless guest interactions and flawlessly orchestrated daily operations, ensuring an exceptional experience from first inquiry to fond farewell.
We are looking for a candidate with Front Office experience who shares these values and is ready to take the next step and assume greater responsibility.
Key Responsibilities Include
- Reservations & PMS Management – Manage reservations and all related guest correspondence and administrative processes with precision. Ensure accurate data maintenance within the PMS (experience with ASA Hotel highly valued), coordinate arrivals, departures, room assignments, and internal communication to guarantee seamless daily operations.
- Front Office Operations & Visible Host Role – Act as a visible and welcoming presence at reception, embodying the property’s character through professionalism and genuine warmth, while independently overseeing daily Front Office operations to ensure seamless check‑in and check‑out procedures and a consistently calm, attentive, professional guest experience.
- Guest Relations & Personalized Service Excellence – Foster meaningful and lasting guest relationships through attentive, discreet, and individually tailored service beyond standard Front Office processes. Provide recommendations regarding local experiences, dining, activities, and services, and proactively support guests with personalized arrangements and special requests.
- Office Management – Maintain a meticulous and well‑structured office organization, managing accounting‑related tasks, document control, and accurate record‑keeping with precision and high accuracy.
- Back Office & Administrative Support – Provide responsible support to hotel management across operational coordination, administrative tasks, process alignment, and organizational support, contributing with precision, reliability, and a proactive approach.
- Operational Coordination Across Departments – Coordinate closely with all relevant hotel departments to ensure that guest preferences, special requests, and operational details are accurately communicated and carried out, supporting smooth daily operations.
- Manager on Duty & Operational Responsibility – Assume Manager on Duty responsibilities when required, acting as a reliable point of contact for operational decisions and guest‑related matters, handling sensitive situations with discretion and sound judgment. Potential supervision of an additional Front Office team member in the future.
Position‑Related Benefits
- Potential for an annual contract in the future.
- Structured 6‑day workweek in high season with flexible day off; in low season, up to two days off per week are possible as the hotel and restaurant are closed for guests from Monday after breakfast until Wednesday midday.
- Staff accommodation (private room) provided free of charge.
- Complimentary staff meals, including breakfast, lunch, dinner, snacks, soft drinks, and coffee – also on days off.
- Provision and in‑house cleaning of high‑quality staff uniforms during employment.
- Free Wi‑Fi.
- Free on‑site parking with access to the hotel’s electric car charging station.
The hotel is located in the prosperous region of South Tyrol, renowned for its excellence in hospitality, in a beautiful and idyllic location surrounded by the unspoiled nature of the UNESCO World Heritage Dolomites. The area offers numerous opportunities for outdoor activities and sports, providing a peaceful environment yet remaining only 30 minutes by car from Egna/Ora or Cavalese (also accessible by public transport).
Opportunity to work in high‑end hospitality at a unique, independent, and intimate 5‑star hotel, as part of a small team where every individual plays a key role and can actively contribute to the success of the property.
Pleasant and stimulating work environment within a young, dynamic team, in a welcoming and supportive setting that fosters openness and inclusivity while maintaining the highest standards of professionalism, competence, and performance.
Opportunities for internal and external professional development.
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