Description
* Your Next Job, Without Boundaries!
We are offering a great work experience in Porto, Portugal for a role as a
* Beauty Customer Advisor - Italian speaker.
Why a Beauty Customer Advisor role is great for your professional and personal development
* Live in Porto and embrace multicultural experiences
* Represent an international Beauty brand
What does your day-to-day in this role look like
* Customer contact via live chat, phone, E-mails, webforms or Social 1:1
* Management of consumer requests relating to information and complaints
* Providing excellent solutions and service
* Providing product and beauty advice in a professional, precise, and timely manner
* ECOM advice (questions related to returns, deliveries, or refunds)
* Care advice (questions related to products, product alternatives, or specifics)
* Database maintenance (questions related to GDPR, unsubscribing from newsletters, data breaches)
* HRC (registration of reports about health-related conditions)
Requirements
* Native level of written and verbal communication skills in Italian
* Availability to work in rotating shifts
* Experience / Interest in Cosmetics is a plus
* Experience in Customer Service
* High School Diploma
* EU passport / ID or Portuguese resident card
What you can expect by joining this role
* Enjoy the vibrant city of Porto
* Skyrocketing growth with a 12-month renewable contract
* Portuguese Extra Delights: Meal vouchers, Holiday and Christmas allowance
* Guardians of Wellness: Private Health Insurance from day one
* Gross salary: from 1040 to 1240€ per month
* Stable work and career progression
Relocation Package is included:
* Flight to the Future: Covered flight expenses
* First-Class Arrival: Airport pick-up and settling assistance
* Nest in Comfort: Accommodation provided in shared apartments
* Language Safari: Complimentary Portuguese lessons
* Active & Awesome: Free sports activities and social events
* Football tournaments, beach barbecues, surf lessons, and cultural events await!
Recruitment process
To apply, send us your CV in English. The stages are:
* Video interview with Filipa: an opportunity to discuss your motivations and the role
* Online tests: linguistic and/or technical assessments
* Final interview with our client: focus on specific aspects of the position and team
If successful, you'll receive a contract offer. Congratulations! Once signed, book your flight to Porto. You'll be met at the airport and given your own private room in a shared flat.
Learn more about Atlean World, your recruitment partner throughout this journey:
* Guiding Your Odyssey with Atlean World
Personal Touchpoint: After applying, a recruiter will contact you for a friendly chat about the role.
Q&A Session: Our recruiters are available to answer all your questions.
Making it Happen: We prepare you for the next steps and connect you with our client.
Ongoing Support: We remain available for any further assistance during the process.
Application Question(s):
* Would you like to relocate to Porto, Portugal?
* Language proficiency: English at B2 level minimum (intermediate)
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