A global IT services partner based in Italy is seeking a skilled 2nd-Line ICT & AV Support Technician. In this role, you will be the key escalation point for advanced IT and AV support incidents, troubleshooting technical issues and ensuring high service quality. You will provide hands-on support for network and workplace environments, while also maintaining AV technologies. This position requires excellent customer service skills and the ability to work effectively in a dynamic, multicultural environment. J-18808-Ljbffr