Cisco High Touch Engineer (Red Badge)
Location: Milan, Italy
Sector: Public Sector | Pubblica Amministrazione
Engagement: Long-term, Embedded Role
The Opportunity
We are seeking a senior Cisco High Touch Engineer (Red Badge) to support mission‑critical networks within the Italian Public Sector, working closely with central government bodies, ministries, and public institutions.
This is a high‑impact, trusted‑advisor role embedded directly within the customer environment, operating at the highest tier of Cisco engineering excellence. You will work alongside Cisco Sales, CX, and Engineering teams while becoming a core extension of the customer's IT organization.
Your Role
Act as the primary technical authority for complex, business‑critical network environments
Provide proactive and reactive high‑touch engineering support
Lead SEV‑1 / SEV‑2 incidents and resolve chronic, large‑scale network issues
Influence network architecture, upgrades, and long‑term optimization
Build strong relationships with customer engineers, architects, and leadership
Drive escalations with Cisco TAC and global engineering teams
Technical Expertise
Deep hands‑on experience with enterprise or service provider IP networks
Strong knowledge of TCP/IP, OSPF, IS‑IS, BGP, MPLS, Segment Routing, QoS, IPv6
Cisco Routing & Switching ( IOS‑XE, IOS‑XR, Catalyst, Nexus, WAN )
Exposure to automation and modern operations (Python, Ansible, APIs – preferred)
Experience & Certifications
7–15+ years in senior network engineering, consulting, or high‑level support roles
Proven experience supporting large, complex, mission‑critical networks
CCNP required, CCIE strongly preferred
Why This Role
Operate at the highest technical tier within Cisco's ecosystem
Act as a trusted advisor, not just a support engineer
Influence the stability, resilience, and future direction of critical public‑sector networks
Backed by Cisco and delivered through Acuative, a trusted Cisco CX partner
This is a role for engineers who want to shape outcomes, not just fix incidents.
Consulting Engineer • Monza, Lombardy, ITALY
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