We are looking for Night Auditor and Senior Receptionists for our Hotels. **Main Responsibilities**
- Check in guests, answer phones and manage reservations
- Respond to guest complaints, requests and emergencies
- Process invoices and fiscal needs
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
- Be able to coordinate, prioritize and take decisions in case of need
- Maintain good relationships with guest and assisting them with their needs
- Maintaining and improving hotel standards
- Manage guest feedback and complaints and address them
- Communicate with other hotel’s departments in order to deliver high standard services
- Anticipate Daily needs and support colleagues in case of need. **Requirements**: - **Proven experience as a Night Auditor or in a similar role, in big hotels with restaurant and strong accounting focus for at least 3-5 years in italian companies would be considered a plus**: - Fluent in English is mandatory; French and/or German are considered a plus
- Able to manage stressful situations
- Keen to problem solving
- Experience with accounting and facility management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- Ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight
- Being trustworthy, ambitious, high performer, dynamic and details oriented
- T-Shaped profiles are more than welcome
- Work Passionate! **What we offer**: - Opportunity to work in Sicily in an healthy and passionate environment
- Contribute to the growth of a 100% Sicilian Company with more than 50 years of experience
- High quality standard with a strong human touch
- Regular Italian Contract (CCNL Turismo) Seasonal or not
- Several years of experience in the Touristic field
- Willingness to grow and be details oriented
- Time, interest and willingness to teach to younger people
- Give space to high Seniority and strong commitment
- Challenges
- Opportunity to grow inside the company **Location: Palermo and surroundings.** Contratto di lavoro: Tempo determinato
Durata contratto: 6/10 mesi Retribuzione: €1.250,00 - €1.650,00 al mese Esperienza: - Portiere di notte in hotel con +100 camere?: 3 anni (Preferenziale) Lingua: - inglese (Obbligatorio)
- Francese (Preferenziale)
- Tedesco (Preferenziale)