PpAt Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front‑runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e‑Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work‑life balance and provide various flexible work options to support our employees' well‑being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate. /p pIn this role, you will be part of a talented team consisting of engineers who offer in‑house advice and support to their colleagues as well as premium service towards our customers. This position will make use of knowledge and skillsets of solar product and energy storage experience to provide technical support and engage technical sales activities for Canadian Solar residential energy storage system. Position will be a direct communication link with salesmen, customers, product management and headquarter personnel abroad to assist with needs and support as defined below. /p h3Main Responsibilities /h3 ul li1st 2nd level customer contact for all after‑sales technical inquiries, troubleshooting, and warranty‑related topics /li liHandle customer complaints, coordinate replacements, and ensure timely issue resolution to maintain high customer satisfaction /li liConduct customer training and technical webinars related to product usage, maintenance, and troubleshooting /li liProvide support for system commissioning, remote diagnostics, and post‑installation guidance /li liCollaborate closely with Product Management, Technical Support, and Engineering teams to resolve escalated issues and communicate customer feedback /li liUse PV simulation and monitoring tools (e.g., PVSyst, monitoring platforms) to analyze system performance and provide insights to customers post‑installation /li liEnsure technical accuracy and customer alignment in service‑level agreements and warranty documentation /li liBuild and maintain trusted professional relationships with installers, service partners, and end customers /li liSupport onsite installations / commissioning, especially during first time installations – travel required up to 20% /li /ul h3Product Process Support /h3 ul liSupport product rollouts from a service‑readiness perspective, ensuring documentation and service processes are in place /li liContribute to the development and update of service manuals, FAQs, and technical support documentation in collaboration with Product Management /li liDevelop and maintain internal knowledge base content for efficient issue resolution by the support team /li liGather field feedback on product reliability, installation challenges, and performance for continuous product improvement /li liEnsure compliance with applicable codes, safety standards, and certification requirements in after‑sales processes /li liAct as the voice of the customer internally, advocating for improvements based on real‑world usage and support cases /li /ul h3Qualifications / Skills / Knowledge /h3 ul liBachelor's degree in Electrical Engineering or a related technical field; Master’s degree is a plus /li liMinimum 3 years of experience in technical customer service, technical support, or field service – ideally in the PV or energy storage sector /li liPractical experience with PV and battery system installation, commissioning, or diagnostics is a strong asset /li liStrong analytical and technical problem‑solving skills /li liAbility to explain complex technical topics in a clear and customer‑friendly manner /li liFamiliarity with PV system design tools, monitoring platforms, and remote troubleshooting methodologies /li liHigh customer orientation with excellent communication skills across various customer types (installers, homeowners, OM providers) /li liValid driver's license required /li liFluent English and Italian; additional languages are a plus /li /ul h3Competencies Needed to Succeed in This Role /h3 ul liStrong organization and planning skills /li liNegotiation and customer orientation /li liTeamwork, communication and intercultural skills /li liResilience and excellent problem‑solving skills /li /ul h3Languages /h3 ul liFluency in English Italian /li liOther languages will be an advantage /li liPlease submit your CV in English /li /ul p#CanadianSolar /p /p #J-18808-Ljbffr