On behalf of our esteemed Client, an important High Luxury Brand with a strong presence in the Retail, we are seeking the following profile to enhance its customer service operations and elevate the team’s performance: IN STORE CLIENTELING MANAGER / HIGH LUXURY BRAND / Temporary MISSION / MILAN Key Responsibilities: Design and deliver tailored training programs focused on customer experience and service excellence. Lead initiatives to refine customer interaction strategies, ensuring a personalized and exceptional service. Provide continuous coaching and constructive feedback to maintain high service standards. Shape the customer journey through effective training, mentoring, and service delivery. Track and measure the effectiveness of training programs to drive continuous improvement in customer satisfaction. Collaborate with cross-functional teams to ensure training aligns with broader business goals. Requirements: Proven experience in a customer-facing role within luxury retail or hospitality, with prior training or coaching experience highly desirable. Strong communication, presentation, and leadership skills. Deep knowledge of luxury service principles, with a passion for delivering outstanding customer experiences. Fluent in both English and Italian.