STAGE IN CUSTOMER CARE
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We are looking for an enthusiastic
Customer Care Intern
to support our team in
sales order processing
for
ROCKWOOL Core Solutions
customers.
This internship will help you acquire practical skills and a solid understanding of the key tasks and processes related to order handling. Over time, you will gain broad experience and develop the autonomy needed to succeed in a fast‐paced work environment.
Who we are
ROCKWOOL Core Solutions is part of the ROCKWOOL Group. We provide tailor‐made stone wool and engineered mineral fibre solutions for Original Equipment Manufacturers (OEM) systems. We work closely with industrial manufacturers, using our expertise to develop solutions precisely matched to each project's needs.
Find out more:
Location
ROCKWOOL Italia – Milan (Corso Sempione/Domodossola) | Office‐based
What you will be doing
You will be supported and trained to contribute to the main sales order processing activities, including:
Order entry and follow‐up in SAP
Managing the order book and monitoring delivery timelines
Communicating with customers (phone/email) regarding enquiries, order status, delivery dates and updates
Coordinating with production planners, logistics teams and factories across Europe
Ensuring accurate and timely processing of customer orders
Collecting, recording and following up on customer claims/complaints, liaising with the relevant internal departments
Data entry and maintenance in the CRM, ensuring accuracy and completeness of customer records
General administrative support to the Customer Care team and KAMs, including documentation handling (delivery notes, invoices, reports, archiving), ensuring compliance with established standards and rules
What you bring
Bachelor's degree and/or previous experience in Customer Service
Structured and organised working style, with strong attention to detail
Excellent communication and interpersonal skills; ability to work under pressure
Customer focus, problem‐solving mindset and results orientation
Good Microsoft Office skills
SAP knowledge is a plus
Excellent command of Italian and English, both written and spoken
We also attach great importance to Integrity and a positive attitude: you are proactive, reliable and enjoy working in a team.
What we offer
Contract type:
Extracurricular internship (Stage extracurricolare)
–
6 months
Internship allowance:
€1,000/month
Meal vouchers:
€10 per worked day
Flexible working hours;
1 day of remote work per week
Inclusive, international work environment with strong business impact
We have prepared an onboarding programme for you. This will give you the opportunity to learn the process details and connect with a close‐knit group of people who are always ready to support each other.
ROCKWOOL transforms volcanic rock into safe, sustainable solutions used worldwide. We're proud of our commitment to sustainability and diversity.
Ready to build the future with us?
Apply now with your
CV in English
and become part of an industry‐leading team.
What makes people stay and thrive at ROCKWOOL? We believe in building strong connections, growing your career, and making an impact that matters.
We are a purpose-driven, sustainable, and people-focused company built on three strong pillars Sustainability & Responsibility – every role helps create a better tomorrow. xrdztoy
Collaborative Culture – together, we innovate and succeed.
Career Growth & Stability – your growth meets the stability of a company founded in 1937.