IT Operation Manager - NOC Startup & MOC Delivery
Location: Milan
Department: IT Operations
Reports to: CIO (Chief Information Officer)
Availability: Immediate or to be agreed upon
Role Description:
We are looking for an experienced and proactive IT Operation Manager to lead the start-up and development of our NOC (Network Operation Center), contributing to the implementation of the new MOC - Managed Operation Center service. The ideal candidate will have a strong technical/operational background and be able to work closely with the SOC Manager to ensure integrated IT infrastructure and security monitoring and management.
This figure will play a key role in building operational processes, defining service metrics (SLAs/KPIs), managing the technical team, and supporting the consolidation of a modern, automated, service-oriented operational structure.
Main responsibilities:
Design and lead the implementation of NOC, including architectures, tools and operational processes.
Work with the SOC Manager to ensure effective integration between infrastructure monitoring and security monitoring.
Contribute to the definition and delivery of MOC service in as-a-service logic.
Supervise the daily operations of the NOC, handling escalations, incidents, problems, and requests.
Develop and maintain standard operating procedures (SOPs), manuals, and automated workflows.
Define and monitor performance indicators and SLAs, ensuring high availability and quality of service.
Coordinate and train the operations team (1st and 2nd levels), ensuring 24/7 service according to company standards.
Support continuous improvement initiatives, capacity planning, and change management (Change Management).
Actively participate in technical tables and reviews with the CIO and other stakeholders.
Requirements
Technical skills:
Proven experience in implementing and managing NOCs and/or operation centers in the enterprise environment.
Advanced knowledge of monitoring systems (e.g., Dynatrace, PRTG, Zabbix, Nagios, SolarWinds, etc.).
Familiarity with ITSM tools (e.g., Syaid, ServiceNow, Jira Service Management) and CMDB.
Basic skills in networking, operating systems (Linux/Windows Server), virtualization (VMware/Hyper-V), and cloud environments (AWS, Azure).
Knowledge of the main ITIL processes (Incident, Problem, Change, Service Request).
Experience working in ISO 27001 or high security requirement environments (plus).
Aptitude for operational leadership and management of technical teams.
Ability to work in multifunctional teams and in dynamic settings.
Excellent communication, problem solving and priority management skills.
Service orientation and internal/external customer focus.
Preferred qualifications:
ITIL, Cisco, Microsoft, CompTIA, or similar certifications.
Experience in collaboration between NOC and SOC or in MDR/XDR environments.
What we offer:
Direct participation in the startup of an innovative service (MOC).
Advanced and dynamic technological environment.
Opportunities for professional growth and certification.
Collaborative and innovation-oriented work environment.
The search is aimed at men and women (ex L.903/77)
Interested candidates are requested to email a detailed CV with authorization to process personal data (art. 13 D. Lgs 196/2003) to: Job@StimTechGroup.com
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