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The Team
The Global Technology Services Group is a UPS world-class end-to-end provider of critical technology support, training, project management and deployment services throughout UPS\' distributed environment.
Are you passionate about technology with a customer focus mind? Join us - be part of our UPS critical Technology Supporting Team!
The job
As a Global Technology Service Group (GTSG) Specialist, your job is to make sure all UPS technology works properly. You will deploy technology, support our internal and external customers, solve problems, and help improving the IT infrastructure.
You’ll be based in Somaglia, one of Italy’s most important healthcare logistics hubs, but you’ll also give support to other UPS sites across the country where needed.
Your work will also keep UPS Operations, relying on more and more technology, up and running and ensure that important shipments — including life-saving medical deliveries — are handled without delay.
What’s in for you
* A competitive salary between 38k€ - 42k€, depending on experience
* A full-time contract in a critical company technical function
* A key role in a major healthcare and logistics environment
* Training, tools, and support to help you grow
* A collaborative and respectful team culture
* Opportunities to grow your career within UPS
Your Main Tasks
* Install, configure, and maintain UPS-approved IT equipment (computers, printers, servers, scanners, etc.)
* Provide technical support for users — both hardware and software
* Maintain local networks and troubleshoot connection issues
* Coordinate IT upgrades, replacements, and installations
* Solve problems quickly or escalate to higher-level teams if needed
* Visit other UPS sites in Italy to support local projects or urgent needs
* Document all work and follow UPS technology standards
* Help during audits and technical checks
* Support communication tools (phones, mobile devices, video conferencing systems, etc.)
* Contribute to technology disaster recovery and business continuity plans
Why This Role Matters
You’re not just fixing computers — you’re helping keep essential services running. Whether it's a healthcare delivery in Somaglia or an external customer urgently requiring support, your technical role will be critical.
What We Are Looking For
* Customer Focus mindset
* Organised, precise, accountable approach
* Flexible in regards to travelling to other centres if needed, including planes
* A proactive, hands-on attitude and problem-solving mindset, along with Teamwork and a collaborative spirit
* Hardware knowledge (computers and peripherals), Windows/Linux OS environment, Networking equipment. MS Office is the standard in use by any UPS employee, no programming or advanced SW knowledge required.
* Good communication skills, in Italian, and good spoken and written command of the English language
* Willingness to travel within Italy along with car driving license, ability to take flights
* Experience in IT support and systems installation is a plus. We use ServiceNow SMC (Service Management Centre), its knowledge and experience are a plus
* A computer science degree is a plus
This is a permanent, full-time role, 5 days per week in the office.
Workplace
Based in one of Italy’s largest healthcare logistics facilities, support also other UPS Italy sites. Flexibility in regards to travel, along with a driving license, is required.
Employee Type
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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