Title : Coordinator - Operations Reports to : Director Location : Denver, CO Schedule : 7:15 a.m. - 7:15 p.m., Sunday - Wednesday Compensation : Base Pay ($60,000) Bonuses Qualifications : 2-5 Years of Experience exceeding Performance Expectations Supervises : All Supervisors and Advance Officer Position Summary Understanding the big picture and the requirements necessary to deliver services that reflect company values, goals, and purpose. Can you communicate near-term goals as well as identify and hire new team members that align with Signals' vision and purpose? Soft Skills Effective engagement, planning, and execution of daily responsibilities while meeting deadlines. Can you maintain KPI efficiencies while balancing client commitments? Understanding company measurements and executing behaviors to drive performance. Can you manage the Signal business model through KPIs while controlling resources? Team Development: Communicate effectively with clients, team members, and management. Can you implement training programs supporting employee growth through recognition, staff meetings, and coaching? Project Management: Understand and execute daily tasks efficiently, managing schedules and follow-ups to maintain client and employee relationships. Responsibilities Responsible for the overall quality of service to assigned accounts/clients, including operational KPIs such as labor efficiencies, shift completion, employee and customer retention, and sales metrics. Develop officers and supervisors to impact service quality through hiring, training, scheduling, oversight, coaching, and communication. Collaborate with the Director on hiring, onboarding, and reviews. Continuously improve processes, service quality, and operational efficiency. Oversee officer development and performance management. Ensure shifts are filled at least one month in advance, reviewing time-off requests. Review daily activity and incident reports, communicating needs to clients and management. Oversee maintenance of all equipment. Organize weekly meetings with supervisors to review scorecards, priorities, and issues. Notify the Director of field or internal issues for timely follow-up. Monitor policies and procedures through spot checks and inspections; issue disciplinary actions as needed. Foster a positive work environment through feedback and recognition programs. Participate in monthly meetings with the Director to review KPI results, operational priorities, and client feedback. Requirements High school diploma or GED; Bachelor's degree preferred. 2 years of management or leadership experience. Background check and drug screening required. Complete training modules within the first month. Excellent organizational, oral, and written communication skills. Ability to follow procedures, identify and solve problems, and work under stress. Demonstrate professionalism and commitment to service and organization values. Ability to move equipment weighing up to 20 pounds. Valid driver’s license and good driving record. Reliable transportation. J-18808-Ljbffr