PpAt bHitachi Construction Machinery Europe (HCME) /b, we design and manufacture one of the world’s most extensive ranges of hydraulic excavators—from compact one‑tonne units to colossal 780‑tonne mining machines. Our portfolio also includes wheel loaders, rigid dump trucks, and highly specialised equipment for unique applications. /p pBut at HCME, we believe we build bmore than machines /b. /p pWe build bthe future of construction /b. /p pAs part of the global Hitachi family, we are driven by innovation, environmental responsibility, and a deep commitment to customer trust and satisfaction. Our Amsterdam headquarters is home to a diverse, forward‑thinking team developing next‑generation technologies and support services that empower customers across Europe and beyond. /p h3Our Values /h3 ul libHonesty Sincerity /b – The foundation of every interaction. /li libEnvironmental Respect /b – Protecting the world we help shape. /li libSocial Responsibility /b – Valuing people, culture, and community. /li libReliable Leadership /b – Agreed is agreed. We stand behind our commitments. /li /ul h3Your Mission /h3 pAs a bProduct Support Engineer /b for the Italian market, you will play a bcentral role /b in ensuring dealer and customer satisfaction. Your expertise will drive the quality of our technical support, field assistance, and warranty decisions—helping elevate machine performance, strengthen customer confidence, and reinforce Hitachi’s reputation for excellence. /p pYou will work closely with cross‑functional teams and operate as a trusted bridge between HCME, our dealers, and our customers. /p h3What You’ll Be Doing /h3 ul liDeliver high‑level btechnical support /b to dealers across Italy, handling inquiries with clarity and precision. /li liDiagnose and troubleshoot complex issues while guiding dealers and Sales teams with timely and accurate solutions. /li liProvide btechnical training /b on existing and new products for dealers, end‑users, and internal teams. /li liEvaluate, analyse, and settle bwarranty claims /b from multiple territories. /li liCommunicate updates on new products and coordinate technical modifications when needed. /li liOffer structured feedback to the factory to support bfuture product enhancements /b. /li liConduct occasional bon‑site field support /b when required. /li liTravel regularly between Bologna, Amsterdam, and—when needed—our global headquarters in Japan. /li /ul h3What You Bring /h3 ul liEngineering background (Mechanical, Mechatronics, or similar). /li liStrong communication skills and a genuine desire to support customers. /li liProfessional proficiency in bItalian and English /b. /li liAvailability for occasional travel across Europe and to Japan. /li /ul h3Nice to Have /h3 ul liExperience with bhydraulic systems /b, combustion engines, or electrical powertrains. /li liFamiliarity with bwarranty processes /b and managing/supporting a European dealer network. /li /ul h3What We Offer /h3 pA dynamic international environment, opportunities for professional growth, and the chance to become part of a company shaping the future of construction technology. /p h3Ready to Apply? /h3 pWe’d love to hear from you. Click bApply Now /b and take the next step in your career. /p pAt HCME, we’re committed to building a diverse and inclusive workplace—everyone is welcome. /p h3Referrals increase your chances of interviewing at Hitachi Construction Machinery (Europe) NV (HCME) by 2x /h3 h3Seniority level /h3 ul liMid‑Senior level /li /ul h3Employment type /h3 ul liFull‑time /li /ul h3Job function /h3 ul liMachinery Manufacturing and Agriculture /li liConstruction /li liMining Machinery Manufacturing /li /ul /p #J-18808-Ljbffr