Ph3Senior Specialist ESM IT Global (m/f/x) – Roechling Industrial (Singapore) Pte Ltd /h3pbLocation: /b Laives (BZ), Italy /ppbEmployment type: /b Full time /ppbProfessional Level: /b Professional experienced /ppbDivision: /b Automotive /ppThe Sr. Specialist ESM IT Global operates within the Enterprise Service Management (ESM) Competence Center of the Röchling Automotive Division, reporting to the ESM IT Global Manager. The role is accountable for driving the design, implementation, and evolution of global ESM solutions across the Automotive Division’s global footprint, harmonizing processes, integrating tools, automating workflows, and ensuring high‑quality service delivery across all regions. /ph3Main Responsibilities /h3ulliLead the design, implementation, and optimization of ESM services, workflows, and ITIL processes. /liliManage and standardize the divisional Service Catalogue across regions. /liliDevelop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives. /liliOversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management. /liliCollaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts. /liliDesign and maintain dashboards and reports for SLAs, automation, and performance monitoring. /liliEnsure adherence to ITIL best practices, security standards, and continuous improvement goals. /liliServe as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development. /li /ulh3Qualifications /h3ulliBachelor’s degree in Computer Science, Business/Management, or related field. /liliITIL v4 Certification (Managing Professional preferred). /liliAtlassian Confluence Administrator or Atlassian Certified Professional (desirable). /lili5+ years of experience with global ITSM/ESM platforms. /liliStrong knowledge of Service Catalogue, ITIL/ESM processes, and automation. /liliExperience with Confluence and Atlassian tools (Jira, Automation for Jira) and integrations (Microsoft 365, Azure AD, monitoring tools). /liliSkills in dashboarding/reporting (Power BI or similar). /liliEnglish (B2/C1) required; German a plus. /li /ulh3What We Offer /h3ulliIndividualized new‑hire training plan, flexible working hours, overtime compensation, working‑time account, opportunity for remote work. /liliFree on‑site parking, company canteen, supplementary pension plan, access to the Corporate Benefits web platform, and discounts with local businesses. /liliOpportunity for professional and personal growth in a fast‑paced environment with challenging objectives. /liliConsistent access to internal and external training programs for personal and organizational development. /liliCertified as a FamigliaLavoro Audit‑approved entity by the Autonomous Province of Bolzano. /liliOpportunity to work within a modern, technologically advanced production plant while experiencing the values of an international family‑owned business. /li /ulpIt is recommended to indicate any status falling under Law 68/99 when submitting your application. /ppIn the Automotive division, you will shape the mobility of tomorrow. System solutions in the areas of Battery Solutions, Structural Lightweight, Aerodynamics and Propulsion protect the environment while improving the driving experience of millions of vehicles. /ppRöchling Group has been shaping industry worldwide for more than 200 years, transforming lives with customized plastics that reduce vehicle weight, enhance medical packaging safety, and improve industrial applications. We employ 11,681 people across 83 locations in 25 countries. /p /p #J-18808-Ljbffr