We are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team. As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensure they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Korean and English. Please note: To ensure adequate proficiency, qualified applicants will have to complete language assessments in Korean and English, as well as Orientation Hours, Production Hours, and Project Commitments (all times in Pacific Time). 40 hours per week are required during the 8-week orientation phase: Phase 1: 4 weeks, 4 AM - 1 PM Phase 2: 4 weeks, self-scheduled between 8 AM - 5 PM Production: Daily, 8 AM - 5 PM Project Commitments: 25 hours, including 8 hours on Saturday and/or Sunday, as needed by ModSquad, for 180 days Who Are You? You have a strong desire to create a unique experience for each individual customer. You truly enjoy providing exceptional Customer Support and can quickly identify all issues the customer may have. You have prior experience providing Customer Support. You have provided web messaging support to 3-5 customers simultaneously. You are proficient in Korean at a professional/business level. Workspace Requirements A dedicated laptop or desktop computer running Windows 10 or above. A working webcam and willingness to use it during orientation and as needed. Willingness to download and install ModSquad security systems on your devices. Stable broadband internet connection of 25 MBPS or greater. 8 GB RAM or better. Dual monitors are highly recommended. A Chromebook is not sufficient for ModSquad projects. About ModSquad ModSquad is a global provider of managed digital engagement services, with over 10,000 Mods worldwide. We support many of the world’s coolest brands, including the NFL, Zendesk, and Topps, by chatting with customers, moderating content, managing communities, and engaging on social media. We operate in over 50 languages across 70 countries, bringing companies closer to their customers. Our opportunities are available globally, excluding residents of California, Colorado, New York, and Washington at this time. J-18808-Ljbffr