Ph3Descrizione dell’offerta di lavoro /h3 pbJob ID : | Amazon Data Services, Inc. /b /p pThis position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation. All should be willing to work both independently and manage their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24 / 7, and this role will operate on a night shift schedule that is subject to adjustment to meet operational demands. /p h3Key Job Responsibilities /h3 ul liPrioritize and assign trouble tickets to data center technicians and operators /li liManage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations /li liDevelop Career Paths for employees and make updates in internal tools /li liRecruit and train data technicians to ensure appropriate staffing levels /li liEnsure effective and efficient management of day‑to‑day data center operations including queue management, 24 / 7 shift arrangement and hardware logistics /li liFast learn or act as the subject matter expert across all aspects in data center operations /li liEnsure all operational KPIs and metrics are being measured and met /li liInspire and guide improvement in team process, technology innovation and automation /li liManage Large‑Scale Events (outages) and act as the call leader /li liManage and improve the work‑flows and throughput for data center operations /li liRecommend, document and oversee policies and procedures to meet industry best practices and required SLAs /li liMaintain the on‑call schedule, coordinating absences and vacations /li liBe passionate about the quality and quantity of services being provided, and continuously strive to improve the Customer Experience /li /ul h3A Day in the Life /h3 pAmazon Web Services (AWS) is a fast‑paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. /p h3Basic Qualifications /h3 ul li2+ years of data center, network engineering, and / or systems engineering experience /li li2+ years of experience managing people in a technical environment /li /ul h3Preferred Qualifications /h3 ul li2+ years of computer hardware experience, including troubleshooting and repairing experience /li liExperience in technical writing in a relevant field /li liCertifications in a relevant field (CCENT, Network+, CCNA) /li liBehavioral interviewing and hiring experience /li liAbility to work on a flexible schedule including days, nights, and / or weekends /li /ul pUSA, AZ, Avondale - $78,400.00 - $137,300.00 USD annually /p pThe base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life ADD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p pJ-18808-Ljbffr /p /p #J-18808-Ljbffr