For one of our clients operating in the Banking sector, we are looking for an experienced
Freelance ServiceNow Specialist
to join our consulting and support team.
Activities
The resource will be primarily involved in activities related to the ServiceNow platform, specifically focusing on the development and specialization of the CSM, HR, and VR modules, as well as the creation of custom applications.
Key Responsibilities
Maintenance and Support (Application Management):
Execution of Application Management activities, including analysis, incident resolution, and management of Change Requests.
Development and Configuration:
Design, development, and configuration of solutions on the ServiceNow platform, ensuring compliance with best practices and architectural standards.
Client Interaction:
Direct client engagement for requirements gathering, solution presentation, and ongoing support, acting as the technical and functional point of reference.
Analysis and Problem Solving:
Conducting in-depth analyses to identify root causes of issues (Root Cause Analysis) and implementing effective solutions.
Access Management:
Configuration and management of permissions and data access on the platform, ensuring security and proper role segregation.
Required Skills
ServiceNow System Administrator Certification
JavaScript, HTML, XML, CSS, AJAX, SOAP and REST APIs
ServiceNow Architecture: Deep understanding of the difference between Client-Side and Server-Side development, with the ability to apply the appropriate logic
ServiceNow Modules: Proven experience and proficiency in the use and configuration of IT Service Management (ITSM) and Vulnerability Response (VR) modules
Knowledge of GRC (Governance, Risk and Compliance) and/or ITOM (IT Operations Management) modules will be considered a plus
Italian language proficiency (C1)
Seniority:
4+ years
Work mode:
Fully remote
Contract start date:
ASAP
Duration:
Until 31/12/2026
Selection Process
Our selection process consists of 2 stages:
Introductory interview with our HR team
Interview with the client and the working team
How to Apply
Via LinkedIn or by sending your CV to