Purpose of role
To build, develop, leverage and retain teams/venues of motivated, multi-skilled consultants to address the delivery requirements related to targeted products and services, contributing to the strategic and financial goals of the organization, within the set corporate and legal frameworks. Where required this skills provision and its capacity will be built using a network of internal and external suppliers and contracts, whilst working within the set principles and policies set forth by Keyloop. The delivery will be measured against clearly set standards of excellence and be undertaken to commercially framed quality and time-managements expectation, set forth within the delivery contract and importantly in-line with commercial and customer expectations.
This is a key role in realisation of Keyloop Professional Services expected revenue and margin, to be achieved through robust skills development, management, and planning, ensuring optimal capacity, whilst future-proofing skills availability via an agnostic skills venue strategy. This role will also be assigned a billable target which will be in keeping with the mandate and formalised each fiscal year.
Role Responsibilities
1. Strategy & Planning
Optimal provision, planning and deployment of expertise and skills, for both current/future demand, to meet TTV, commercial and customer expectations
Translates Keyloop strategy into an actionable plan to ensure optimal provision of highly valued skilled resources, to meet business objectives
Develops (alongside other functions) the successful leverage of various skills pool venues, to ensure immediate and future business needs are optimally met
Applies appropriate measures for individual/team results and skills development and retention
Ensure compliance with the legal requirements for associates as per specific requirements
Alignment, collaboration, and execution of delivery as agreed with PS Ops, Transformation, Delivery Risk
Works with leadership team to ensure clear communication of strategy, targets, and results/progress
2. Results Accountability
Lead team(s) comprising of expert Consultant staff to deliver services that meet commercial Corp/Functional objectives and goals
Manages performance of teams against plan/budget and supports accurate revenue forecasting
KPI’s focus and adherence (billability, utilization, rework, CSI, project profitability etc.)
Sets high standards of performance for self & others in delivering results and meeting commercial targets
Encourages and rewards innovative problem solving
Drives results through planning and measurable objectives
Uses data to make decisions to drive the business
Clearly articulates challenges/opportunities in meeting/exceeding set objectives
Provides quality reporting and updates on progress vs targets to key stake holders
3. People leadership
Communication
Motivates the team to align to Keyloop’s vision and values
Demonstrate flexible style based on culture and settings
Communicates organization policies and strategies to the team
Building Talent (Build capacity for short & long term)
Efficient/Effective workforce, best practice standards of Human Capital mgmt.
Establishes clear goals and targets
Provides timely and productive feedback
Supports professional and personal development of consultants
4. Relationship building
Customer engagement with sales, throughout deal and delivery lifecycle
Collaborates as an effective team player within and across departments
Leverages formal and informal networks to accomplish objectives
Balances interest of self & team
5. Market leadership
Client focus
Actively seeks and applies information about client needs
Improves processes and procedures to enhance customer experience
Efficient and effective delivery meeting formal/informal SLA’s
Outside-in perspective
Delivery expertise leadership in the provision of input and insight to both internal/external parties
Stays informed on external factors and trends.
Adjusts work style to adapt to diverse cultures and expectations
Bias for growth
Willing to take an unpopular stand to challenge the status quo
Thoroughly considers options when making decisions
Using logic and data to improve performance.
Skills/ Knowledge & Experience
6. Proven track record of successful people management, leadership skills and people development.
7. Must be very strongly process-driven with a track record of successfully handling considerable change and the ability to work under pressure.
8. Commercially aware with very strong analytical skills.
9. Must have the ability to define and maintain standard end-to-end business processes for the business vertical and work with product team to create efficiently deployable products.
10. Must be able to demonstrate a proven track record of creating and executing on large strategic change programs.
11. Knowledge of the Automotive industry (desirable, not essential)
12. Ability to advise, persuade and influence people in a professional and effective manner
13. Must be able to plan and deliver multiple tasks simultaneously and to effectively organise workload.
14. Must demonstrate outstanding verbal and written communication skills.
15. Open for challenges and striving for continuous improvement, motivating, and engaged
16. A team player who is influential and builds good working relationships across all functions.
17. Flexibility, integrity and problem-solving skills are a pre-requisite to be successful in this role
Qualifications required
Essential
18. Technical / Professional qualification
Tertiary 1, e.g., Degree, post graduate qualifications or equivalent experience
Qualification in implementing quality process is desirable but not essential. E.g., Six Sigma Green Belt.
Desirable
19. Technical / Professional qualifications
Exposure to the automotive industry
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.