Housekeeper porter

Ph3Job Description /h3 pOur Housekeeping Porters play a crucial role in maintaining the impeccable standards of cleanliness and presentation expected at our 5-star luxury hotel. They support the housekeeping team by ensuring public areas, back-of-house spaces, and guest room corridors are spotless and orderly, contributing to an exceptional guest experience. /p h3Key Responsibilities /h3 h3Housekeeping Operations /h3 ul liDeliver fresh linen, towels, and guest amenities to guest floor pantries and Room Attendant carts as needed. /li liCollect soiled linen and towels from guest rooms and service areas, transporting them to the laundry. /li liEmpty trash and recycling bins from guest rooms and service areas, ensuring proper disposal. /li liAssist Room Attendants with the removal of heavy trash, moving furniture, or other physically demanding tasks as required. /li liStock and organize housekeeping storage rooms, pantries, and trolleys with supplies, ensuring they are always tidy and well-maintained. /li liDeliver special requests to guest rooms, such as extra towels, pillows, rollaway beds, or cribs, in a timely and courteous manner. /li liEnsure guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Orient Express local SOP and Leading Quality Assurance (LQA) and Forbes Five Star standards, and aim to achieve the targets set by management. /li /ul h3Public Area Back‑of‑House Cleaning /h3 ul liClean, dust, vacuum, sweep, and mop all public areas including lobbies, hallways, elevators, stairwells, guest corridors, and public restrooms. /li liEnsure public restrooms are continuously stocked with paper products, soap, and other supplies, and maintained to the highest hygiene standards throughout the day. /li liClean and polish furniture, fixtures, and decorative items in public spaces. /li liEmpty and clean waste receptacles in all public and back‑of‑house areas. /li liMaintain cleanliness of back‑of‑house areas such as employee break rooms, offices, and service corridors. /li liClean windows and glass surfaces in public areas as scheduled or required. /li /ul h3Equipment Supplies Management /h3 ul liProperly use, clean, and maintain all cleaning equipment (e.g., vacuums, floor machines, carts) and report any maintenance needs or malfunctions. /li liHandle cleaning chemicals safely and correctly, following all safety data sheet (SDS) guidelines and hotel procedures. /li liMonitor inventory levels of cleaning supplies and report needs to the supervisor. /li /ul h3Guest Interaction Safety /h3 ul liRespond promptly and politely to guest requests, assisting where possible or directing them to the appropriate department. /li liMaintain a professional, friendly, and helpful demeanor when interacting with guests and colleagues. /li liAdhere to all hotel safety and security procedures, including proper handling of chemicals and reporting any hazards or suspicious activities. /li /ul h3Qualifications /h3 ul liProcess laundry by either washing, dry cleaning, or pressing. /li liFollow procedures for the above processes. /li liUse laundry chemicals, solvent, and spotting chemicals carefully as instructed. /li liMark all items for laundering, paying attention to room numbers and sequences. /li liPay particular attention to any items requiring pre-wash soaking. /li liWeigh all laundry prior to loading into machines. /li liUse laundry equipment as instructed and maintain them in a proper state of cleanliness. /li liAttend daily briefings with Supervisor and accomplish daily tasks as instructed. /li liReport to supervisors any stained or torn guest and staff laundry before beginning the process of cleaning, and report any items left in pockets or any jewelry on clothing. /li liEnsure all guest requests and instructions are adhered to (e.g., fold in trousers, light starch, shirts folded, etc.). /li liEnsure working area is kept clean and organized. /li liPresent guest and staff laundry as instructed. /li liAdhere to personal grooming and hygiene standards. /li liAttend meetings and training sessions as required. /li liCarry out valet services as needed, including delivery of linen. /li /ul h3Benefits /h3 ul liMedical Insurance, integrating Collective Labor Agreement one and extended to the family. /li liTicket Restaurant. /li liAnnual leave. /li liAll – Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. /li liLearning development: Opportunity to develop your talent and grow within your property and across the world. /li liOur commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. /li /ul /p #J-18808-Ljbffr