Job Description - NHG Assistant General Manager, NGIS (250002NL) Job Description Job Number: 250002NL Primary Location: Organization: NGIS SIGONELLA Pay Range: $48,400 - $63,501 depending on experience Job Summary: Serves as the Assistant to the NEXCOM Hospitality Group (NHG) General Manager (GM) NF4, ensuring operations are efficient, profitable, and within established guidelines and standards. Duties and Responsibilities: Assists the GM in operating a professional Department of Defense (DoD) lodging operation, comparable to a mid-grade hotel, for guests in TDY, PCS, or leisure status. Performs supervisory duties, overseeing staffing and operations. Delegates authority and assigns responsibilities to department heads/supervisors under the GM's direction. Reports deficiencies to the GM and assumes GM duties in their absence. Maintains knowledge of Property Management System (PMS), financial systems, and Learning Management System (LMS). Uses the Enterprise Inventory Management System (CORE-HMS) to verify and modify room inventories across sales channels to maximize revenue. Processes reservations via local systems, CRS, and PMS. Maintains contact with guests to ensure satisfaction and responds to inquiries and concerns. Coordinates services and resources at the installation level. Inspects guest rooms, public areas, and grounds for cleanliness and appearance, addressing deficiencies as needed. Develops instructions for housekeeping, maintenance, and facility operations; recommends procedural updates. Maintains relationships with vendors and suppliers to ensure service levels. Participates in the Manager on Duty program. Coordinates preventative maintenance with maintenance staff. Works with contracting for supplies, services, and labor requiring negotiations. Ensures all associates complete required compliance training. Maintains safety, fire, and sanitation standards; ensures guest and staff safety and privacy. Supports EEO policies and communicates them to staff. May be called upon to manage during emergencies or inclement weather. Performs other duties as assigned. The position requires filing a Financial Disclosure Report (OGE Form 450). Experience Requirements: GENERAL EXPERIENCE: 3 years in administrative, technical, or responsible work, demonstrating knowledge of operational practices, interpersonal skills, and mature judgment. OR SUBSTITUTION OF EDUCATION OR EXPERIENCE: 1 year of academic study above high school may substitute for 9 months of experience, up to 4 years of a bachelor's degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE: 1 year of experience in hotel/motel or institutional management, including procurement, operational efficiency, sanitation, financial controls, budgeting, staffing, and design. Federal retail management experience may be considered in lieu of hospitality experience. J-18808-Ljbffr