PART TIME TRICARE Beneficiary Services Representative (BSR)Be a vital part of the Leidos TRICARE team, supporting active‐duty military members and their families with beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).Work Schedule20 hours per week (Monday‐Friday, 10 AM–2 PM).What You'll DoVerify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.PCM Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.Claims Assistance: Provide basic claims status updates and support.Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‐separation/retirement.Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as required for proper resolution.Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.Basic QualificationsEducation:Bachelor's degree in a related field OR;Associate's degree in a related field PLUS 4 years of specialized experience OR;Major certification in a related field PLUS 4 years of specialized experience OR;High school diploma PLUS 8 years of specialized experience.U.S. CitizenshipSOFA/Command‐Sponsored status (as a dependent of an Active‐Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD)Must have a Missione Visa and Soggiorno permitEligible to obtain and maintain ADP IT III clearance (Non‐Sensitive Position, Tier 1)3+ years of customer service experienceEssential SkillsFluent in English with strong written and oral communicationProficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)Effective at delivering presentationsAbility to tactfully communicate with others, both in person and on the phoneSelf‐starter, able to work independently and with minimal supervisionStrong organizational, time management and multitasking abilitiesHigh attention to detailPreferred QualificationsFamiliarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS GenesisWork background in the following areas:U.S. military healthcare delivery system or civilian managed careMedical or clinical environmentMHS Genesis or civilian healthcare systems, medical claimsCompensationAnnual salary for the 20‐hour per week position is $32,000. (Part‐time compensation reflects a 20‐hour workload.)Pay Range: $31,850 – $57,575.BenefitsEmployment benefits include competitive compensation, health and wellness programs, income protection, paid leave and retirement. Visit www.leidos.com/careers/pay-benefits for more details.Commitment to Non‐DiscriminationAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or any other protected class. Leidos will also consider applicants with criminal histories in accordance with applicable laws.#J-18808-Ljbffr