An exciting opportunity has arisen for a Night Auditor role at Armani Hotel Milano. The Night Auditor reports to the Lifestyle Manager. - Main duties and responsibilities:_ - Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests’ care) according to Company policies, procedures and compliance with our code of conduct. - Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions. - Assist with all guest’s requests. - Handle emergencies according to procedures. - LQA and Forbes standard knowledge is a plus - Requirements:_ - Effective communication: Communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts the guests, the business and Armani Hotel. Use and interpret non-verbal behaviours to enhance understanding. - Emotional intelligence: Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them. Manage own emotions in challenging situations. - Collaboration: Be able and willing to work as a team player. Share information and skills and actively seek and provide feedback. - Drive results: Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities. - Adaptability: Identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting. - Global perspective: Be curious and respectful of all cultures and looks to learn from them. Treat each other with respect and inclusiveness regardless of position, level or background. - We require:_ - Fluent in English and Italian. A third language preferred - Previous work experience in the same position in 4/5 stars hotels. - Knowledge of hotel management software Opera Language: - english (required) - italian (required)