An exciting opportunity has arisen for a Night Auditor role at **Armani Hotel Milano**. The Night Auditor reports to the Lifestyle Manager. **Main duties and responsibilities**: - Deal with all Front Office operations (check in - check out - escorting - cashier operations - guests’ care) according to Company policies, procedures and compliance with our code of conduct.
- Daily closure, cashier check for all hotel venues, accounting reports, posting control, providing data to statistics and local government institutions.
- Assist with all guest’s requests.
- Handle emergencies according to procedures.
- LQA and Forbes standard knowledge is a plus **Requirements**: - Effective communication: Communicate clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts the guests, the business and Armani Hotel. Use and interpret non-verbal behaviors to enhance understanding.
- Emotional intelligence: Demonstrate sensitivity to the needs and emotions of guests and colleagues and adjust the style to them. Manage own emotions in challenging situations.
- Collaboration: Be able and willing to work as a team player. Share information and skills and actively seek and provide feedback.
- Drive results: Provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues. Demonstrate a can-do attitude. Demonstrate a sense of urgency and take ownership of own tasks and responsibilities.
- Adaptability: Identify when a different approach is needed and offer solutions. Try and adopt new ways of doing things. Understand and demonstrate thinking before acting.
- Global perspective: Be curious and respectful of all cultures and looks to learn from them. Treat each other with respect and inclusiveness regardless of position, level or background. **We require**: - Fluent in English and Italian. A third language preferred
- Previous experience in similar and/or related fields in a 5* Hotel.
- Previous work experience in the same position in 4/5 stars hotels.
- Knowledge of hotel management software **Opera** **Applicants must have legal authorization to work in Europe** Application Question(s): - Sai usare Opera? **Language**: - english (required)
- italian (required)