About this role
We are seeking a skilled professional to provide exceptional support and assistance to our customers.
This role requires strong communication skills, technical knowledge, and the ability to work effectively under pressure.
You will be responsible for providing timely and accurate resolutions to customer inquiries and technical issues.
The ideal candidate will have excellent problem-solving skills, a positive attitude, and the ability to work independently as part of a team.
Key responsibilities:
* Diagnose and resolve technical issues by guiding customers through step-by-step solutions utilizing own knowledge and other established processes and tools.
* Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
* Build and maintain strong relationships with customers by providing exceptional service and follow-up.
* Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
Requirements:
* High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
* Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
* Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders, fluent both Italian and English. Additional European languages will be advantageous.
* Ability to travel up to 15% of the time, overnight, within territory or locations.
Preferred qualifications:
1. Experience in the healthcare industry with multiple examples of successfully leading complex technical projects and teams with the ability to work independently and part of a team.
2. Ability to