Ph3Overview /h3pJoin to apply for the bApplication Support Specialist (L2) /b role at bbeqom /b. /ppbeqom is a high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance and make smarter pay decisions that attract, retain, and motivate top talent. Founded in Switzerland and serving clients worldwide, our powerful, enterprise-ready products are fueled by beqom pay intelligence. /ppAbout The Role /ppWe are looking for a highly skilled and solution-driven Application Support Specialist (L2) to join our technical support team. In this role, you will handle complex technical incidents escalated from our L1 Service Desk Engineering team, ensuring rapid service restoration and long-term service reliability. Beyond resolving issues, your mission is to identify root causes, implement permanent fixes, and actively contribute to our “Zero Repeat” principle—ensuring issues do not occur again. /ph3What you\'ll do /h3ulliIncident Analysis Resolution — Investigate escalated incidents using logs, SQL queries, and diagnostic tools; Provide effective workarounds to restore service quickly; Develop permanent fixes and implement improvements to prevent recurrence. /liliRoot Cause Problem Management — Identify underlying problems behind recurring incidents; Conduct and document structured RCAs for critical or repeated issues; Manage the lifecycle of problems until permanent resolution is achieved. /liliCollaboration Escalation — Work closely with System Support Managers, DBAs, and L3/L4 teams; Prepare clear and detailed technical escalations for complex bugs or architectural issues; Participate in architectural enhancement discussions to prevent future failures. /liliTesting Knowledge Sharing — Validate fixes thoroughly in staging/UAT environments to ensure reliability; Create automated tests (unit/integration) to prevent regressions; Support and mentor L1 teams with training, documentation, and technical guidance. /li /ulh3What We’re Looking For /h3ulliFluent English (written and spoken). /liliStrong SQL expertise and ability to write complex queries. /liliExcellent analytical and problem-solving skills with a structured approach. /liliExperience working with application logs, diagnostic tools, and complex system environments. /liliStrong communication skills with the ability to document and explain technical issues clearly. /li /ulh3Nice to have /h3ulliFrench language skills (significant advantage). /liliFamiliarity with AI tools. /liliKnowledge of ITIL processes (Incident, Problem, Change). /liliWillingness to work in shifts if required. /li /ulh3Why Join Us? /h3ulliYour career, your design. Autonomy is our default - your campaigns, your impact. /liliDrive meaningful growth. Be the engine behind pipeline success for a growing SaaS company. /liliExperiment with the new. From AI to emerging ad platforms, you’ll have room to test and learn. /liliBelong to something bigger. Collaborate with a diverse, international team across Europe and the US. /liliGrow in a scale-up. Be part of a company that’s redefining how global enterprises think about compensation. /li /ulh3Seniority level /h3ulliEntry level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliInformation Technology /li /ulh3Industries /h3ulliSoftware Development /li /ulpReferrals increase your chances of interviewing at beqom by 2x /ppGet notified about new Application Support Specialist jobs in bTivoli, Latium, Italy /b. /p /p #J-18808-Ljbffr