Key Responsibilities
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- Clean assigned Guests’ suites and rooms according to standards established by the Hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms and vacuuming the carpets.
- Restock beverages and food items in the mini‑bar.
- Verify that all room facilities are in proper condition and report to the Floor Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms, and maintain cleanliness of HSK offices, wardrobes, equipment, and pantries.
- Keep informed of Hotel products and services to answer Guests’ questions.
- Answer all Guests’ questions/requests courteously, take appropriate action, or refer to the Floor Supervisor if needed.
- Support Guests when requested, e.g. following the Lost & Found procedure.
- Verify the physical status of linens, towels and equipment, and report any discrepancies or maintenance needs to the Floor Supervisor.
- Record relevant information on assignment sheets, and at shift‑end report any special attention items, unusual situations, or incidents that need follow‑up to ensure consistency and guest satisfaction.
- Carry out HSK porters’ services when required (e.g. delivery of linen, processing laundry orders).
- Additional responsibilities and tasks can be added at any time according to the needs of the business and the Hotel.
- Follow Hotel security guidelines and comply with the Hotel’s health and safety and hygiene policies and procedures.
Qualifications
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- Previous luxury hotel‑related experience as a Room Attendant or Public Spaces Server is preferred.
- Knowledge of Hotel procedures and code of conduct.
- Ability to anticipate and focus attention on Guests’ needs, being professional and welcoming.
- Constant attention to personnel grooming and hygiene standards.
- Fully understands the difference in guest levels (VIPs) and Rooms and Suites’ Categories.
- Ability to work well under pressure.
- Familiarity with cleaning equipment and supplies, proper cleaning techniques, equipment and chemical usage.
- Good organizational skills with the ability to prioritize tasks and manage time effectively.
- Constant attention to details and strong commitment to maintaining cleanliness and hygiene standards.
- Flexibility to work different shifts, including weekends and holidays, as required.
- Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods.
- Good communication skills to interact with Guests, HODs, colleagues and supervisors in a professional and courteous manner.
- Ability to work independently and as part of a team in a fast‑paced environment.
- Basic knowledge of health and safety regulations related to housekeeping operations.
- Ability to communicate, understand and follow instructions in Italian and English. xlwpduy
- Legal right to work in Italy.
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