OverviewExperteer Overview In this role you will manage and resolve complex chargebacks, protecting customer trust and financial integrity.
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You will collaborate with cross-functional teams to improve processes, reduce cycle times, and enhance win rates.
The position offers ownership and the chance to shape dispute handling in a fast-paced fintech environment.
You’ll work on root-cause analysis and process improvements that prevent future chargebacks, contributing to the company’s mission of secure, accessible payments.ResponsibilitiesManage full lifecycle of high-priority disputes and chargebacks from intake to resolutionConduct deep-dive analysis of disputes to identify root causes and patternsPropose and implement process improvements to workflows, SLAs, and quality checksMaintain expert knowledge of regulations and best practices related to chargebacks and consumer protectionCollaborate with FinCrime, Customer Support, Legal, and Product to prevent chargebacks and improve customer experienceUtilize and refine internal tools and reporting to monitor performance and risk metricsQualifications3+ years in chargeback management, payment operations, risk operations, or similar in fintech/e-commerce/financial servicesStrong knowledge of EU regulations and consumer protectionProven dispute resolution expertise across different payment rails and channelsExperience with operational platforms and case management systemsAdvanced data analytics skills to identify xjrgpwk trends and inform decisionsStrong communication skills for complex topics with technical and non-technical audiencesProficiency with dashboards and CRM/case management toolingHigh attention to detail, organizational skills, and problem-solving abilityAbility to work independently and in a fast-paced, collaborative environmentBenefitsUnlimited paid time offFlexible hybrid working systemExtended parental leaveStock Option PlanInternational relocation supportCompetitive salary
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