Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.
What will be your mission?
As Maitre, you will be responsible for managing and organizing the activities and services of a hotel F&B outlet (restaurant, lounge, room service, etc.) in the hotel's continuing effort of delivering outstanding guest service and financial profitability.
What will you do?
1. Manage day-to-day operations, ensuring processes and procedures related to product set ups, quality and service and meeting brand standards.
2. Organize, coordinate and assign the activities, tasks and shifts of the restaurant staff.
3. Supervise service of all F&B team members for all areas under his/her responsibilities.
4. Ensure that team members know and offer the different products and services available at the hotel's restaurant.
5. Make sure that all information communicated by hotel in-house commercial department is received and properly executed by the F&B team.
6. Together with the relevant responsible, work in the menu planning according to the company's quality criteria.
7. Supervise the assembly of the hotel rooms in the organization of events, organizing the layout of the rooms based on the information transmitted by the commercial department.
8. Maintain a direct and frequent contact with guests to ensure that their expectations are meet.
9. Demonstrate an excellent knowledge of frequent guests paying attention to their preferences.
10. Handle and monitor comments, suggestions and complaints from guests, creating and executing action plans.
11. Develop and implement procedures for managing quality of F&B areas.
12. Identify opportunities to increase the F&B Department income by Upselling.
13. Control the expenses within all areas under his/her responsibilities and participate in the preparation of the annual departmental budget.
14. Recruit, interview and train team members.
15. Provide supervision, feedback and recognition to the team members on their performance and development.
16. Ensure compliance with health, safety, sanitation and alcohol awareness standard.
What are we looking for?
17. At least 2-3 years' of F&B supervisory experience developing similar functions in other hotel chains or related industries.
18. Vocational training on hospitality/F&B.
19. Fluency in local language is a must and knowledge of English is highly valuable.
20. Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and POS system.
21. Results driven and focus on detail.
22. Outstanding organizational and leadership skills.
23. High level of commercial awareness and sales capabilities.
24. Interpersonal and communication skills.
25. Ability to recognize and resolve problems efficiently.
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
26. Worldwide experience – diversity of 150 different nationalities.
27. Career development opportunities full of national and international challenges.
28. Wide range of training programmes to enhance your skills.
29. Wellbeing initiatives, including flexible working conditions.
30. Team member recognition programmes, including Memorable Dates.
31. Ability to make a difference through our sustainability programme and volunteering initiatives.
32. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefore we warmly welcome people from all horizons & personal abilities.