IT Support Engineer – Turin, Italy – 6 month contract Eames Consulting are supporting one of our partners in the search for a IT Technician / Engineer located in Turin, Italy for a minimum of 6 months Key Duties : Provide 1 / 2nd line desktop and system support services IT administration activities to include joiners, mover's & levers process Creation of IT builds, distribution of software & hardware Support all collaboration tools including telephony, WebEx, Teams, O365, AV Mobile device management MDM & MAM Setup and support AV equipment for important business meetings Email security management, assessing held emails, adding email addresses / domains to permitted senders / blocked list as required Provide regular feedback to the IT team ensuring effective handover of incidents Continually think of ways to improve or refine the IT user experience Experience required : At least 3 year's experience providing IT support in a similar role Experience working in a desktop support / IT support / infrastructure support capacity Strong knowledge of Windows 10, MS Office, O365, Active Directory (AD) and Exchange Online Strong knowledge of DNS, DHCP and Group Policy Experienced in creating user accounts, creating distribution lists and global contacts Strong analytical and problem-solving skills Strong knowledge of Microsoft SCCM or WDS Experience with Mimecast, TeamViewer and some scripting knowledge would be an advantage Professionally presented with strong customer-facing skills, and the ability to build and maintain working relationships with customers at all levels Work as part of a team and be willing and able to work outside normal office hours as required J-18808-Ljbffr