Ph3Technical Support Engineer /h3 pAbout Ideolux /p pIdeolux designs, engineers and produces high-quality LED Lighting. Our project-grade products, systems and services comply with international quality safety requirements. /p h3Responsibilities /h3 ul liProvide technical support to sales, design, and project teams on lighting products, specifications, and applications. /li liPrepare and review technical submittals, datasheets, shop drawings, and compliance documents. /li liAssist in selecting suitable lighting fixtures, drivers, and control systems for projects. /li liRespond to client, consultant, and contractor technical inquiries promptly and professionally. /li liCoordinate with suppliers, manufacturers, and project teams for approvals, product information, and technical clarifications. /li liSupport installation, testing, commissioning, troubleshooting, and value engineering of lighting systems. /li liConduct product testing and evaluate samples to ensure quality, performance, and project compatibility. /li liReview, revise, and validate test reports to ensure accuracy, compliance, and alignment with project requirements. /li liMaintain technical documentation, stay updated on lighting technologies, and ensure compliance with standards. /li liPrepare technical reports and provide internal and external reporting while maintaining proper documentation. /li /ul h3Qualifications Skills /h3 ul liBachelor’s degree in Electrical Engineering or a related field. /li li2–3 years of experience in lighting technical support or a similar role. /li liKnowledge of lighting products, drivers, control systems, and electrical standards. /li liExperience with Dialux, AutoCAD, Revit, or similar software. /li liSkilled in technical submittals, datasheets, shop drawings, and test reports. /li liExperience in product testing, sample evaluation, and report revision. /li liStrong communication, coordination, and documentation skills. /li liDetail-oriented, organized, and able to handle multiple tasks. /li libAbility to speak Italian is an advantage. /b /li /ul h3Working Schedule in UAE time: /h3 pMonday to Friday 9:00am-1:00pm, 1:30pm-6:30pm /p h3TECNICO DELL’ASSISTENZA /h3 pMust to have: /p pbRequisiti: /b /p pbCosa offriamo: /b /p pThe Technical Support Engineer is our recognized, trusted technical expert for Italian market. You build a strong and trustful relationship with customer and stakeholders and you offer technical support to customers with a focus on design and Features Benefits to influence purchasing demands. You ensure that our Viking brand is at the forefront of our clients via training to customers, insurers, end-users, consultants and other specifiers of fire protection equipment. Your duties include making visits to specifiers (insurers, fire authorities, end-users, consultants etc) as well as networking in the engineering/building community and supporting local industry related organisations. You will have commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems. /p pYou work closely within our great local team of Sales, Customer Service in Italy and your Technical Support colleagues in other territories. /p pThe main duties: /p ul liBuild a strong and trustful relationship with customer and stakeholders; /li lioffer technical support to customers with a focus on design and Features Benefits; /li liTraining to customer, end user, consultants, specifiers of FP; /li liCommercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems; /li liBuild a specification and quotation pipeline /li liProvide technical support to customers and specifiers for water based product range /li liOrganize and provide training and seminars /li liMaintain strong contacts with system stakeholders (for example end users, engineers insurers) to provide assistance and work towards getting Viking products specified /li liWork closely within the technical support team in EMEA /li /ul pFurthermore, you will have the following duties: /p ul liBuild a specification and quotation pipeline /li liAssist our customers in complex projects to identify the systems and products they require /li liProvide technical support to customers and specifiers for water based product range /li liProvide technical support to colleagues with accurate technical information /li liOrganize and provide training and seminars /li liProvide on-site assistance to customers as necessary /li liMaintain strong contacts with system stakeholders (for example end users, engineers insurers) to provide assistance and work towards getting Viking products specified /li liWork with our product management team to define our product offering and manage our local product approvals /li liWork closely within the technical support team in EMEA /li liWork closely with the sales, operations and marketing department to launch new products /li liParticipate in Standards Committees and Trade Association and drive the development of the sprinkler industry /li liDefine and realize solutions for local standards / regulations /li /ul pIdeally, you are based in Milan area (Viking Italy office is in Milan). The position requires occasional traveling mostly in Italy, but visits may be required to other countries as well. The Technical Sales Engineer will report to the Sales Manager of Viking Italia, also based in Milan. /p pbQualifications and experience: /b /p ul liBackground in technical / business development within the fire protection or related business /li liEngineering background (Mechanical/ Electrical/ Electronical) and understanding for the jargon within the contracting business /li liGood knowledge of Fire protection rules, experience in the design of systems would be an assets /li liKnowledge of special hazards engineering is nice to have /li liPrefab/pipework installation experience is desirable /li liProven technical skills, experiences /li liItalian and English languages are a must, French language skills would be an advantage, but are not a pre-rquisite /li /ul pbPersonal characteristics: /b /p ul liYou have a helicopter perspective, able to prioritize and get things done /li liYou are well presented, enthusiastic with the drive to succeed in a competitive but developing market /li liYou are valued for your excellent interpersonal communication skills - you can communicate, interact and adapt to all levels in the organization through various channels and methods /li liYou are able to build strong relationships and networks through trust and integrity /li liYou are a self-starter, well organized, able to prioritize and you get things done /li liYou are a listener and able to influence, motivate and convince when needed /li liYou are result oriented and have a strong sense of commitment to deliver /li /ul pbOur offer: /b /p pStable company: for over bthree decades /b, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We are not just stable; we are a ship that has sailed through storms and emerged /p pstronger. Be part of a team that values tradition, experience, and unwavering commitment. /p pPackage: we offer bcompetitive compensation /bthat recognizes your expertise and dedication. /p pGreat place to work: we are not just a big company; we are a close-knit community that spans continents /p pcombined with the warmth and support of a tight-knit family. bGrow your career /bwith us, collaborate across borders, and enjoy the badvantages /bof a truly binclusive and nurturing environment /b. Apply now and become part of our extraordinary journey! /p pbContact information: /b /p pIf you are interested in this position, please send your Curriculum Vitae and cover letter in English to /p pbSTIAMO CERCANDO TE? /b /p pbCONOSCIAMOCI /b /p pNovogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers. /p pWe are currently recruiting for a bTechnical Support /bcovering Southern Europe. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. /p pbLocation: /bRemote (Ideally at Florence, Rome or Napoli） /p pbJob descriptions: /b /p ul liResponsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets. /li liResponsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary. /li liSupport the analysis of regional potential customer groups and collect relevant customer information. /li liSupport dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies. /li liBusiness travel when required to support client meetings and Company events /li liSupport other business requirements when needed. /li /ul pbYour skills and experience: /b /p ul liPhD. / M.S in molecular biology, genetics and related majors. Experience in high-throughput sequencing is preferred; /li liOutstanding listening, verbal and written English communication skills. /li liBe proactive. Have pioneering spirit. Ability to multitask and work under pressure. /li liGood at communication and team work. /li liNative language speaking will be a big plus. /li /ul pNovogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is commited to ensure all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sesual orientation, gender identity, national origin, disability, or any other legally-protected characterisitcs. /p pAll employment decisions at Novogene are based on business requirements on its positions and skill sets on applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental conditions. /p pNovogene is a leading global provider of genomic services and solutions. Leveraging the latest next-generation sequencing (NGS), bioinformatics expertise, and the largest sequencing capacity in the world, Novogene provides unsurpassed data quality and fast turnaround time to all our customers. /p pWe are currently recruiting for a bTechnical Support /bcovering Southern Europe. This role is highly collaborative and requires drive, organisation, and excellent NGS background. You will work closely with different business sectors and deliver technical support activities to achieve customer satisfaction and business growth. /p pbLocation: /bRemote (Ideally at Florence, Rome or Napoli） /p pbJob descriptions: /b /p ul liResponsible for communicating with sales teams to promote the transformation of business opportunities, completing quarterly and annual payment collection and settlement targets. /li liResponsible for timely communication with customers to solve pre-sales problems and providing customers with solutions when necessary. /li liSupport the analysis of regional potential customer groups and collect relevant customer information. /li liSupport dynamic research and analysis on market requirements, product competitiveness, and the latest industrial science and technologies. /li liBusiness travel when required to support client meetings and Company events /li liSupport other business requirements when needed. /li /ul pbYour skills and experience: /b /p ul liPhD. / M.S in molecular biology, genetics and related majors. Experience in high-throughput sequencing is preferred; /li liOutstanding listening, verbal and written English communication skills. /li liBe proactive. Have pioneering spirit. Ability to multitask and work under pressure. /li liGood at communication and team work. /li liNative language speaking will be a big plus. /li /ul pNovogene is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Novogene is commited to ensure all qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sesual orientation, gender identity, national origin, disability, or any other legally-protected characterisitcs. /p pAll employment decisions at Novogene are based on business requirements on its positions and skill sets on applicants. The business is committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental conditions. /p /p #J-18808-Ljbffr