House Manager - Lion in the Sun - Malindi, Kenya Who are we? This exclusive boutique property offers a unique blend of luxury, comfort, and personalized service. Nestled by the beach, the property consists of one high-end restaurant and ten elegantly designed apartments, providing guests with an exceptional experience of tranquility and sophistication. A House Manager at Lion in the Sun As House Manager, you will be the heart of the house, ensuring smooth operations, exceptional service, and a seamless guest journey from arrival to departure. This is a visible leadership role, working closely with all departments to deliver a refined, warm, and discreet luxury experience. What You'll Be Responsible For Guest Experience Own the full guest journey, ensuring a personalised and memorable stay Deliver warm, intuitive, and discreet service aligned with international luxury standards Proactively manage guest feedback and resolve issues with care and efficiency Operations & House Oversight Oversee daily operations across rooms, spa, and public areas Coordinate butlers, front office, and key operational functions Act as the main point of connection between departments Restaurant & F&B; Coordination Ensure restaurant operations support and enhance the overall guest experience Work closely with FOH and BOH leadership Monitor and report on F&B-related; guest feedback People & Service Culture Supervise, motivate, and guide butlers and front-of-house teams Ensure optimal staffing levels and service coverage Support training, service standards, and attention to detail House Readiness & Supplies Ensure the house is always guest-ready, from presentation to functionality Manage operational supplies, stock levels, and supplier coordination Liaise with maintenance to ensure high standards are consistently met Reporting & Commercial Awareness Track key operational KPIs and guest satisfaction metrics Develop a solid understanding