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Tenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Junior Retail Assistant responsible for managing the retail shop operations and providing exceptional customer service to our members and their guests.
Main duties and responsibilities
* Assist the Retail Manager with day-to-day operation execution of the Retail Operation.
* Provide exceptional service and communication at all times with members, guests and team members.
* Greet all guests and members politely and promptly, proactively anticipate needs to enhance experience, demonstrate sense of urgency for responding to guest needs during all interactions.
* Utilize point-of-sale system to record transactions.
* Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.
* Be aware of promotions and current Members on property.
* Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc.
* Assist and service members and their guests with all retail purchases, returns and special orders.
* Answer retail shop phones professional and redirect calls as needed.
* Continuously monitor the retail shop for cleanliness and organization,
* Apparel should be folded tight and stacked properly.
* All tags should be tucked in and not visible.
* All apparel on hangers and mannequins should be steamed and neat.
* The floor should be clean and free of any outdoor debris, trash, etc.
* Work directly with Merchandiser on guidance for merchandising and rotating displays on a regular basis.
* Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc.
* Conduct and reconcile monthly inventory.
* Monitor best sellers and core stock items regularly and communicate immediate inventory needs to Retail Merchandiser.
* Monitor levels of all retail supplies: packaging, tagging supplies, etc. and communicate to Retail Merchandiser when running low on supplies.
* Follow established procedures for opening and closing the shop.
* Assist in Member Services, Golf Operations, and Special Events as needed.
* Other duties as assigned.
Requirements
* One (1) to three (3) years of retail operations and customer service experience preferred.
* At least six (6) months of previous work experience in hospitality or customer service, preferably in a fast paced, luxury service environment.
* Experience with Point of Sales Systems (Jonas or TEI preferred).
* Knowledge of Excel and other Microsoft Office applications.
* Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments.
* Extraordinary attention to detail, quality, and service.
* Ability to sell and create rapport with customers
* Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)
* Meals provided both during working hours and on days off
* Uniforms and laundry service provided
* Ongoing training to enhance personal and professional development
* Discounts on dining, wellness, and sports activities available at the resort and estate
This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.
This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
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