Ph3Experteer Overview /h3pAs a Customer Journey Expert within ING’s Digital Tribe for Private Individuals, you design and govern end-to-end customer experiences across the lifecycle, prioritizing digital channels and data‑driven decisions. You act as an owner of journeys, aligning insight, product thinking and process intelligence to achieve measurable outcomes. You’ll collaborate with cross‑functional teams to ensure coherent, high‑quality experiences and contribute to strategic digital initiatives at scale. This role offers an opportunity to shape customer journeys in a fast‑paced, innovation‑minded bank. /ph3Retribuzione / Benefits /h3ulliOwn and evolve end‑to‑end customer journeys across the Customer’s Life, translating needs into designs and improvements and delivering measurable impact /liliDefine and monitor digital and journey KPIs, using data to uncover pain points and drive a continuous improvement loop /liliUse OrangeSharing as the primary tool to document and govern journeys, and support design through FigJam for co‑creation with stakeholders /liliTranslate journey needs into clear functional and non‑functional requirements and bridge business, UX and IT to ensure effective delivery and backlog prioritization /liliCollaborate in a cross‑functional, agile environment with Product, UX, Tech, Risk, Operations and other stakeholders, promoting customer‑centricity and alignment with target operating models /li /ulh3Responsabilità /h3ulli3–5 years of experience as Customer Journey Expert, Business Analyst or similar in complex and regulated environments /liliSolid experience with digital channels and customer experience initiatives /liliProven ability to operate in cross‑functional and agile delivery setups /li /ulh3Requisiti fondamentali /h3ulliSuper flexible smart working /liliCompetitive base salaries and performance‑based bonuses /liliDiverse cultures innovative mindsets /liliInternational Environment /liliCommitment to sustainability /liliLots of training development opportunities /li /ul /p #J-18808-Ljbffr