Ph3What will be your mission? /h3 pAs bGuest Relations Manager /b, you will hold the primary responsibility for ensuring upscale, professional, and high-class guest service experiences before, during, and after their stay.br/This role involves effective communication with guests, maintaining the highest service standards, managing guest feedback, and collaborating with various departments to uphold Brand standards through diligent implementation, continuous support, and constructive feedback. /p h3What will you do? /h3 ul liExtend a genuine greeting and warm welcome to arriving guests providing a professional introduction to the hotel and offer assistance with check-in procedures. /li liAct as a point of contact for guests, addressing questions, concerns, special requests, and issues promptly and efficiently while maintaining the hotel's reputation for exceptional service /li liResolve guest issues and facilitate additional services like transportation, reservations, and recommendations for local attractions and services. /li liAssure all guest reviews are answered and handle comments, suggestions, and complaints, working with Department Heads to create and execute action plans. /li liDevelop positive connections with guests, anticipating their needs to deliver personalized service and recognize repeat guests and VIPs, offering special amenities or services. Coordinate VIP greetings and departures with meticulous attention to detail in collaboration with the Front Office Manager and Hotel Director. /li liCollect and analyze guest feedback through surveys, reviews, and direct communication and take decisive action to enhance guest experiences based on feedback and effectively communicate necessary changes to the hotel staff. /li liWork closely with Hotel Heads of Department to ensure quality standards are known and implemented in all areas providing feedback and suggestions for improvement where necessary. /li liKeep accurate and up-to-date guest profiles, including preferences, special requests, and relevant information to enhance future interactions and stays. /li liIdentify opportunities to upsell hotel services, such as room upgrades, spa treatments, or dining options and effectively communicate the value of these services to guests. /li liPossess a thorough knowledge of services offered at the destination and key contacts, ensuring that all information provided by the hotel is up-to-date and aligns with quality standards and corporate identity. /li liAssist in the preparation of PR events held in the hotel and review customer loyalty lists and execute commercial actions specifically designed for regular customers. /li /ul h3What are we looking for? /h3 ul liEducation in Hospitality Management, Tourism, Business Administration, or a relevant field is recommended. /li liPrior experience in a guest or customer-oriented environment at a senior level, with a strong preference for hospitality industry experience and knowledge of hotel procedures. /li liInternational experience is highly valued. /li liFluent in the local language and a high level of English; additional language(s) is a plus. /li liStrong communication skills (verbal and written) with a proactive approach to resolving issues. /li liExceptional customer focus skills, consistently going the extra mile to exceed guests' expectations. /li liAbility to adapt communication styles to different types of guests, providing personalized service according to their preferences, needs, lifestyles, and forms of working and interacting. /li liAbility to influence colleagues from other departments to work together towards the same goal (quality). /li liExcellent problem-solving and multitasking skills. /li liLeadership skills with the ability to motivate a team into high performance. /li liFlexibility and availability to work in shifts and on weekends, depending on hotel occupancy/events. /li /ul h3Why choose us? /h3 h3Benefits /h3 pbJoin the World of Anantara and Discover Our Exclusive Benefits /b /p pbGlobal Travel with Exclusive Discounts: /bSpecial employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (FB) services. /p pbFriends Family Program: /bEnable your friends and family to travel worldwide with discounts of up to 25%. /p pbExclusive Discounts: /bAccess special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal. /p pbTraining and Development: /bEnjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise. /p pbInternational Career Opportunities: /bExplore endless career possibilities within the Minor Hotels group. /p pbContract: /b Fixed-Term Contract /p pbCompetitive Compensation: /b13th and 14th-month salary and severance payment (TFR) upon the end of your contract. /p pbFree Parking: /bReserved spaces for motorbikes right in front of the hotel. /p pbFree Meals: /bAccess to an employee canteen during working hours. /p pbUniforms: /bProvision of uniforms for each employee and complimentary laundry services. /p pbInclusive Corporate Culture: /bA culture that values continuous feedback, active listening, and personal growth. In addition, we have an attention to information, each team member will always be aware of everything about the hotel. /p pbCelebrations and Recognition: /bMonthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member’s contribution. /p pbJoin Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth. /b /p /p #J-18808-Ljbffr