Sr Technical Program Manager, Buyer Safety Experience
“WARNING: Choking Hazard — small parts. Not for children under 3 years.”
“WARNING: This product can expose you to chemicals including antimony trioxide, which are known to cause cancer or birth defects or other reproductive harm.”
Have you ever seen these warning labels on popular and seemingly innocent products, such as fidget spinners or food containers? As the Buyer Safety Experience team for Amazon Retail worldwide, we aim to raise the bar when it comes to educating and empowering consumers about product safety. Our team is responsible for the complete end-to-end safety experience for buyers — from the warnings you see on the product detail pages (and how to turn them into useful, actionable information), to making safer product recommendations targeted to each individual consumer’s needs, to informing consumers of recalled products and preventing them from being delivered to their doorstep.
As the founding TPM of the Buyer Safety Experience India team, you’ll be able to build the groundwork and influence its direction for the years to come. Our work cuts across various disciplines — from delivering an awesome user experience via great UI/UX, to building massively scalable distributed systems to support the most high-traffic pages on Amazon worldwide, to analytical and feedback systems which give us data-driven customer insights, to using GenAI to educate customers about safe shopping choices and safe product use. If you have a passion for consumer-facing applications, and are obsessed with customer experience, we want you!
A day in the life
* Deliver results and Insist on the Highest Standards for customer safety
* Ensure a high bar for technical standards, building a strong foundation for years to come
* Directly impact the daily lives of customers worldwide
* Be generally awesome
Key job responsibilities
As the TPM of the Buyer Safety Experience team in BLR, you will work closely with a growing two-pizza team, senior leaders, as well as program, product, legal and ops stakeholders worldwide. Your role will be heavily customer-obsessed, building solutions to ensure Amazon is Earth's safest place to shop.
Basic Qualifications
* 5+ years of technical product or program management experience
* 7+ years of working directly with engineering teams experience
* 3+ years of software development experience
* 5+ years of technical program management working directly with software engineering teams experience
* Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred Qualifications
* 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
* Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
* Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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