OverviewNative Italian-Speaking Call Center Trainer Lisbon (Onsite/Hybrid) - Rome, Metropolitan City of Rome Capital, ItalyJob Openings Native Italian-Speaking Call Center Trainer Lisbon (Onsite/Hybrid)
Responsibilities
Design, develop, and deliver training programs tailored for Italian-speaking call center agents
Conduct onboarding training for new hires, ensuring they are prepared for the role and company standards
Provide ongoing training sessions to existing agents, focusing on skill development, product knowledge, and soft skills
Evaluate training effectiveness and make improvements based on feedback and performance metrics
Create training materials, manuals, and guides that align with company policies and best practices
Monitor agents' performance and provide coaching to improve customer service quality
Collaborate with team leaders and supervisors to identify training needs and deliver targeted solutions
Keep up to date with product/service changes and incorporate these into training materials
Maintain accurate records of training sessions, progress, and feedback
Foster a positive and collaborative learning environment
What We're Looking For
Native Italian speaker (C2 level) – both spoken and written
Proficiency in English (B2 or higher)
Previous experience in a call center environment, preferably in training or coaching roles
Strong understanding of customer service principles and call center operations
Excellent communication and presentation skills
Ability to design and deliver engaging training content
Motivated, with a passion for helping others develop their skills
Strong organizational and time-management skills
Familiarity with training tools, platforms, and learning management systems (LMS)
EU work authorization or valid visa to work in Portugal
What We Offer
Competitive salary and performance-based incentives
Flexible hybrid working model after the initial training period
Private health insurance
Career growth opportunities and continuous learning
A diverse and multicultural working environment
Modern office located in the center of Lisbon with easy access to public transport
Team-building events, wellness activities, and employee perks
Working Hours
Full-time: 40 hours/week
Monday to Friday (with occasional flexibility depending on project needs)
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