Site Reliability Engineer (Middle) ID*****
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AgileEngine is an Inc.
**** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
WHAT YOU WILL DO
Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call
On call shifts: every 6 weeks, for one week as primary responder and next week as secondary
Manage alerts daily, check systems, and elevate issues as needed
Be part of a team that provides 24×7 on-call support for critical SaaS events
Be available in case of emergencies when team members are not available or need help
Document issues and remediation steps
Proactively create appropriate monitors in the EKS/K8S ecosystem
Deploy to EKS/K8s cluster using Terraform and Helm
Learn and maintain existing infrastructure running under Docker Swarm
Improve existing infrastructure health by implementing checks and scripts to correct known issues
Maintain and develop deployment code
Automate manual tasks
Implement/integrate new technologies in our Cloud Infrastructure
Collaborate with other teams and departments to provide the highest level of support and assistance
Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes
Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers
Perform RCA and take necessary corrective actions to prevent the recurrence of issues
Create and assign alert-related actions to the appropriate team after the investigation
Handle support requests for environment-specific actions
Identify and provide automation requirements to improve RCA
MUST HAVES
2+ years of professional experience
Experience working with Datadog
Hands-on experience as an AWS Cloud Engineer
Working knowledge of EKS/Terraform/Helm
Working Experience with Docker and Docker Swarm
Good understanding of AWS IAM roles and policies
Experience logging and monitoring AWS resources using CloudWatch logs
Experience working in a Linux environment
Proficient in Bash and/or Python scripting
A strong understanding of web technologies such as REST APIs
Working Experience with monitoring solutions, such as Grafana and Prometheus
Excellent oral and written communication skills
Customer-facing communication skills to effectively explain issues and RCAs to them
Experience in Product/Application Support for SaaS-based products
Understanding of APIs, Databases, Systems Architecture, and Design
Designing, implementing, and operating in a DevSecOps
Excellent communication skills, both written and verbal
Ability to work independently as well as within a collaborative environment
A technical aptitude with the desire to learn new and evolving technologies
Upper-Intermediate English level
NICE TO HAVES
Experience with GCP or Azure
Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty
PERKS AND BENEFITS
Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps
Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities
A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands
Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
IT Services and IT Consulting
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